The customer service staff (James in particular) are fab, the price is reasonable for the unlimited plan, and changing over at the end of a tenancy was very simple! They have also been understanding with some difficulties we have had with our landlord giving us some info about the meters. Only lost a star for some difficulty my friend has had with changing to her replacement tenant.

Huddle is very easy to use, and I have not had any difficulties in doing so!

Really disappointed with HUDDLE. What seemed like a good set up has proved to be disappointing. My daughter had no.option but to pay monthly at a set cost for her electricity in Manchester. Her monthly payment was so large and her actual usage so low that it was clear she would receive a rebate at the end of her tenancy agreement. This ended on 27th July. She received her rebate on 18th October but only after having to chase it by phoning HUDDLE several times. We were disappointed that the rebate of @ £1000 took so long to be paid back but also that it had to be chased down on several occasions. This company could be much better at rebates.

At our student house we were signed with Huddle before we moved in, unbeknown to us. Prior to actually moving in, we actually signed up with UniHomes. Despite this Huddle sent us a Bill for the first 5 days of our occupation even though we weren't even with them. All it based on Estimates. Now on a weekly basis myself and all of my housemates are getting threatening texts saying that Huddle are taking us to Court over an unpaid balance of £20. We have called Huddle several times and no action has been taken. It's outrageous.

PLEASE DO NOT GO ANYWHERE NEAR HUDDLE. 1 star is generous. We're a group of students who moved out in July. We paid the exact amount they asked us to each month... yet 3 months after we've moved out they keep emailing us saying we owe them hundreds of pounds despite them telling us we were way under our energy usage and were due a refund. Sadly, because we have no proof of them saying this as all conversations were over the phone, they now think they can charge us more than we owe them. PLEASE if you use Huddle, get everything they say in writing as they have a habit of claiming they've never said things. Overall, they have a very disorganised way of getting customers to pay their bills and 9 times out of 10 will say you owe them money even if you don't. Sad as we're all broke uni students who feel we've been taken the p out of lol. PLEASE DO NOT GO ANYWHERE NEAR HUDDLE. Ignore any good reviews because ngl all I've heard is bad things about them so I'm not sure who they're paying to write good reviews for them. Probs using our money to pay for them. xxx p.s. a message to Huddle - if you reply to this with your excuses, we don't want to hear it. We aren't the only ones who have left a very similar review.

The representatives was really good and explained all to me

Rip off company, stupidly expensive standing charge (about 5 times the average) plus high charge rate per KWh. Crazy amounts of money for energy when it is already so expensive. Don't use them unless you like giving money away for nothing.

This company is a rip off. Me and my flat mate paid £100 each a month for a 2 bed flat. Me and my flat mate were hardly at the property and barely used electricity yet somehow we are getting chased for £200 extra as we have apparently ‘gone over the limit’. We have asked for a meter reading and this hasn’t been provided. Do not use huddle if you don’t want to be taken advantage of. We had been recommended to huddle by our student accommodation so I am guessing they have a an arrangement together which is basically scamming students. Do not use them.

Dealt with Bryan over 2 days, he phoned me back and was happy to spend 2-3 hours on the phone to me regarding about 50 accounts. Unreal service in a sector that never provides it. Felt it deserved a big shout out.

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