You’ve asked for a review and I haven’t received my rugs yet??

The sales assistance was very helpful and not pushy. He showed us other rugs of the same size that we were looking at that were located elsewhere in the store. Very happy with our purchase. We will be back.

So I purchased a rug and had a little discussion with the seller before my purchase and had ascertained the information i needed to hear: that if the rug wasn’t suitable I can bring it back- BUT in the fine print- these guys wont refund your purchase- only exchange and they really talk you into buying- so just to be clear, the manager was really narcissistic & smug when I questioned him about it.. not a nice experience for me.

Friendly & helpful - Ipswich store

I love my rug, the ladies were so helpful and patient. Thank you

Employee (idalia) was condescending and ignorant with her service when returning items. The assistant took half an hour to calculate a refund of money as she found difficult to calculate and would not take my suggestion on board nor listen to my solution. Ieft the store in a disatissfied manner. In contrast I have found the Domain store to be very accommodating and friendly and in particular my dealings with Amiee.

Great customer service in the shop but they could of emailed me as well as text when the rug was in store. I could of given the wrong number accidently but the email was correct.

Great customer service from Nalin and great selection.

Have purchased a few rugs from Cyrus Rugs at West Ipswich excellent service, the sales assistant could not have been more helpful.

Best rugs in the town with very good prices. Thanks Nalin , you helped us a lot to find the best options.