Terrible service. Tickets booked for an event Friday 20th December. The venue wasn’t open when we arrived. I emailed Eventim to ask for a refund. The following Tuesday we had an email apologising and saying the event would be rescheduled but not when. I have again emailed for a refund but no response. Incredibly poor customer service!

Quite simply the best customer service I have received in 2024! My enquiry was handled immediately and completely to my satisfaction. Great work Anish!

Well put together system and easy to navigate

Easy to use online

No trouble at all! My purchase went through quickly and easily and I received the confirmation email right away. Now I will look forward to a dream come through by visiting the Royal Albert Hall.

Didn’t realise into after I had paid how much the booking charges were and felt a bit ripped off

Easy to navigate through the site. I don't understand all the "service charges" though.

I just made a purchase for an event for 2 person I had to pay: £3.50/person for "Booking Fee" £1.50 for "Processing fee" £2.50 for "Delivery and transaction costs" That's £11 just fees. What a blatant rip-off...

The online purchase process for my tickets went fine, although the only delivery option was through their app. The app download was also straightforward, however the app would not work as it identified my phone as 'rooted', which it isn't and as a consequence 'unsafe'. This meant I couldn't access my tickets, so I contacted customer services via email. They responded quickly, but they only suggested I log in via one of my friends phones and stated there was no other way to access the tickets. I will try this and hopefully it will work. They did also say if I couldn't access a phone I could contact them 24 hrs before the event and they would ask the venue to prepare handwritten tickets for me to collect from the box office however, it's a pretty unsatisfactory solution.

Quick and easy transaction