Rien à redire sur les produits, MAIS: Produits arrivés avec 16 jours de retard et surtout ou deplus, il a fallu que je demande des nouvelles car je n'avait aucune information sur ce retard et le délai futur!!! Ensuite pas livré au bon relais et donc très très peu pratique! Bref pas super expérience.

Meine Bestellung wurde nach 10 Tagen erstmal gar nicht bearbeitet. Erstmal nach Nachfragen wurde es bearbeitet und versandt.

Très bien je recommande

When I placed my first order with Hardloop, I was given a delivery date. When it became clear that this date would not be achieved, I contacted customer service. I was told it was out of stock. Early on the day of delivery I received various confusing delivery notifications, I contacted customer service with my concerns. Later that day it was confirmed, that it had been taken to a delivery collection point, they said because of a failed delivery attempt. As we have security cameras it was easy to prove that no delivery attempt had been made. Rather than resolve the situation with their courier, Hardloop repeatedly told me, I should go to collect it. I could not do this and I was not obliged to do so, as I paid for delivery to my home. I gave Hardloop every opportunity to resolve the situation with their courier, but they simply said, they could not contact their courier. I gave them a deadline, but as they did nothing, I reordered from Zalando who delivered in 2 days for less money, how simple it can be. Hardloop then told me that their policy for a full refund required the item to be returned, when I asked for a copy of this policy I was referred to the conditions for returns, however this is not a return, as I never received it. I pointed this out and now they stopped answering my emails. Yesterday after 6 weeks they told me the parcel was collected from the delivery point, they have not explained how as a QR code and ID was required for collection. I have called them on 2 different numbers today, eventually a recorded message says no one is available, it also says you can leave a voicemail, but you are cut off before you can do so. It is now 6 weeks and I have still not received a refund, I have today contacted Hardloop via their website requesting that one of the company founders contact me by phone. This request has been denied. Update 23/01/2025 I have now received a full refund. My advice, would be not to use Hardloop, however if you find yourself in a difficult situation, I suggest you contact their directors directly. Customer service talk the talk, but unfortunately they do not walk the walk. By the way they flag 92% of negative reviews. Update this review has been flagged in an attempt to have it removed. Update following reply from Hardloop. As anticipated, their reply mostly pays lip service and is without substance. For example, “Rest assured, we are doing everything possible to ensure such situations do not happen again in the future”. It would be more meaningful to tell us what you have done. Looking at past reviews it appears that you routinely offer immediate shipping on items which are not in stock, this has remained unresolved for some time. More concerning are the statements which are factually incorrect, I would like to flag these with Trustpilot. “Several solutions were offered, including a refund of the delivery fees and additional compensation, but these were unfortunately not accepted”. This is incorrect, several solutions, were not offered. I was offered a refund on the postage of €4.95, however I had already told you that I would not collect, as I was not obliged to and that you needed to make your courier do their job. It would also, not have covered the cost of my time and expenses. No additional compensation was offered. You withheld my refund for more than 6 weeks without justification and without compensation. Very poor indeed.

Bonne communication du suivi du colis, il manque un peu de rigueur dans le délai de livraison qui a été en retard sur la date annoncée.

It took a couple of days more than expected, but ince communication was conveyed it went very smoothly.

I placed an order two weeks ago, and according to the initial email, I should recieve the product now. However, as of today, they haven't even shipped it, no updates whatsoever. I politely asked them, as the expected delivery date is tomorrow, and I was met with a rude response. They told me I should not contact them again about this, although it was my first time asking them for an update, since i did not got any since the date of order. This is an incredibly slow and frustrating process, especially when clear communication and proper customer service are lacking. I won't be ordering again from this company.

Toujours aucune nouvelle de l’expédition de ma commande, réalisée il y a plus d’une semaine… devrait arriver demain mais avec aucune certitude si j’en crois les autres avis!! J’ai contacté le service client mais aucune réponse! Première commande sur ce site et probablement la dernière

Super site Belle promo pour chaussons d'escalade Livraison rapide Merci !

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