My experience was great, non problematic with anything

This page is horrible. Slow and full of bugs.

The feedback was not only timely but also solution oriented. My issue was addressed perfectly and within the stipulated expected time of resolution. It was great Customer Care Service.

I paid for the Prince2 foundation certification proctored exams. Before the exams the compatibility checks that run all passed with no issues. On the day of the exam as well it was all green. But when i try to call the proctor the call wouldn't go through. So contacted technical support and they asked to try in a different computer. My first try was witha Macbook Second was a Window 11 laptop, but the same issue. They aske dto try mobile internet and i did, but same issue. Then they said to try a different network maybe a friends house. I was frustrated but anyway i rebooked and same day later in the evening and tried from a friends internet, but same issue. SO i raise a request for refund as thie technical issue dif not allow me to take exam and this was not my fauly, more the fault on their proctoring software. Its been 2 weeks since I raised th complain and I only received the case number when i logged ticket. AAfter that no status from them . I called them after 5 days and the said it with another team and they cannot tell status and its been escalated and my refund is being processed. The saud someoe with get in tuch after a few hours. But no email or any update. SO i called again after 2 days and they said the same thing. I asked to tal to the releveant team or who can help, but they wouldnt. They walso wouldnt let me talk to their manager. They said its being proceed and should get an update within the dau. Been 3 days since that and no email. This seems like a scam, where they dont want to provide a legitimate claim for refund. I sent time studying for exam and disappointed couldn't take it, but now I also cannot get a refund.

Good job PeopleCert

My exam was delayed by 30 minutes, which caused me to be late picking up my children from kindergarten and therefore I couldn’t focus on the questions.

Every thing done perfectly

The ID check screen didnt work as described & I needed to get technical help (no button to take the picture of the ID). I updated my information & the screen changes didnt change. You can only view the support book, and not download it.

I paid £95 to resit an exam and not once in any emails did they state that the resits expire after 6 months. I have now tried to book and been told this information when I thought it was 12 months. No email reminders sent either. No empathy and support from company.

Guia practica, soporte con incidencias y el examinador muy amable y con mucha paciencia.