Verified
Travel Insurance with Peace of Mind
My husband has a pre existing medical condition, and goinsurance was one of the few companies that would provide travel insurance cover. He had a non related medical issue whilst overseas, and I submitted the required documents. It was a straight forward process and we received reimbursement for our medical expenses within 10 days. They may not be the cheapest, but their cover is comprehensive, especially for CoVid, and you can travel with peace of mind.
Verified
Follow up on a claim was good.
Follow up on a claim was good.
Verified
I found the staff to be very friendly
I found the staff to be very friendly, helpful and compassionate to the situation.
Verified
The staff were prompt at responding to…
The staff were prompt at responding to emails and at the same time were empathetic on the situation, they were also very reassuring. I felt listened to at the time of my need. I will definitely use Go insurance again. I will always recommend them to family and friends.
Verified
Great steff to deal with
Bit of a process however got the result we needed and staff were excellent on the phone. I'd recommend to use their service again.
Verified
Excellent service and communication
We had a small claim and the communication and attention to the claim was excellent...and they are based in Australia
Verified
Refund claim
Customer service people were friendly, respectful and helpful. The claim was dealt with in a timely manner.
Verified
Our claim was very genuine
Our claim was very genuine - it was accepted without argument - we are elderly - it was great not having to get into an argument
Verified
Very fast claim
Very fast claim. Easy guidelines to follow. Very quick refund of money. Thank you!!
Verified
Ease of access and information
Ease of access and information - navigation simple