I received the water heater of not the exact same model that I requested. But fortunately it works fine. There is no communication of the shipment. I called and the operator told me that he will send me the tracking information in 10 minutes. I never received it. All of these small "errors' make me hesitate to re-order in the future.

Indicated over email part was available to ship immediately, however in reality did not ship for three days. Ordered next day delivery but was sent ground and took a week to ship. They did refund the $30 for shipping, but getting the part faster was more important.

After almost a week, we have NOT received our order. The only post for tracking was "creating a label" at your facility on 10/9, but no tracking info after. We're watching this issue closely trying to avoid placing a hold on the credit card payment. Any assistance in the tracking of this shipment would be appreciated. Linda Marston 970-533-9084

I ordered 2 faucet aerators online from FaucetSTOP. My order was accepted, but it was not processed. After I sent an email follow-up to their Customer Service to inquire about a shipment tracking number, they simply told me to call them back - which was frustrating as I am busy and prefer to use email rather than to call them long-distance. After speaking with Customer Service (who really couldn't tell me anything), they transferred me to sales who explained that they didn't have the aerators in stock and it would take 4-5 weeks to get them. So they wasted my time by selling something to me that they didn't have in inventory, and further wasted my time by insisting that I call in to Customer Service and get transferred to sales. Come on guys!

After seeing a stainless dish drainer at a friends house, we have been looking for one for our RV. FaucetStop had exactly what we were searching for...stainless and the correct measurements. Our drainer arrived quickly and was as described on the website. We couldn't be happier. In fact, we used it over the weekend and are very pleased with our choice.

I read the reviews (but already placed order Sept 19) - horse before cart sort of thing. Also, had a correction to address - all in all received shipment. I did have to call the 1 800 number (Sept 24) and spoke to agent - checking if my order had shipped - they informed me email would be sent within next 5 minutes with tracking information. Received email and shipment received as stated (today) 9/29. Would I order again from FaucetStop.com...to be honest - I would look at all possible options, before placing order at FS.

I recently purchased two faucets from FacetStop, simply because they were a bit cheaper than Amazon or any retail store I had shopped. I had questions and contacted their customer service department twice; each time was confusing. The person I dealt with was not customer oriented, and made me feel like he was doing me a favor. When I inquired about shipping time I received an answer of "I don't know how long it'll take, 3- business days, could be 7". Not great when you're trying to get a contractor in. I did receive the faucets today and they appear to be in good condition. Let's hope all goes well when they are installed.

Thought we were getting two day service after paying extra service charge. We received item 10 days later. Cust. service said service fee will be refunded. Still waiting.

After ordering, I had to contact FaucetStop (a week later) to find that what I ordered had been discontinued. This should have been clarified right away and I should have been contacted by them right away. When you are without a bathroom sink, it matters. Seems it would be normal business practice to contact your shoppers of any changes in their orders a.s.a.p.

I didn't receive the products I ordered and I have been trying to contact them via email and phone several days ago and I still haven't received an answer. By far the worst online experience ever.