I appreciate prompt response and clear clarifications to my requests and questions by Matthew Stanley. It was highly professional.

As this is my first time moving into a property not inclusive of the utilities i was a bit confused but all my doubts and concerns were taken care of by oli . Thankyou for the service

We had a great experience setting up our Homebox service. Our rep Matthew Stanley was kind and undertanding, and extremely helpful. Could'nt ask for more.

Matthew was professional and knowledgeable. This made the experience quick and easy.

Great experience

Scam. They don’t pay the council tax, any bills and just take monthly costs without ever reducing it

The service is very good, fast and flexible. I worked with the manager Abdo Dada. She is absolutely professional. She responds quickly and helps to move forward with the registration process. I like all the services! I like the development of Bloom Nine Elms!

I have been contacting customer support but there is no specialist available all the time. I can’t even upload my meter reading photo/file as the upload function does not work. I was told few weeks ago that this has been sorted, but it has not been. And they will charge you double if you don’t upload your meter reading. It has been very stressful dealing with this company. I might as well pay my bills myself, less hassle and stress. But if you do cancel your membership, you will be charged a cancellation fee of £15/month. I regret signing up with Homebox. I can’t wait to finish my contract with them, and be stress free again.

What a great experience. Very new for me at the same time very clear, easy to follow. Thank you!!!

This is a huge redflag for any new customer who would date to get onboard with Homebox, please think about this TWICE or more than twice... DO NOT SIGN UP for this scam of company. I signed up thinking as "What a wonderful idea to have someone to consolidate my bills and I don't have to worry about it". Well turns out that now I have a mark on my credit score because they never told me that they open an account with British Gas, never pay them, always said to me that my utilities were with Rebel Energy and 6 month later, I have to pay a final bill that supposes to be paid by them. Try to speak to them via chat service is nightmare. Never answer the phone. It's never their fault. And if you wish to cancel your service, have to pay an early exit fee that was never mentioned as I never paid anything to sign to this company as it was part of a "perk" of the letting agency. Easy way in life is to keep your utility bills yourself and don't let anyone to take control of them.