Just had a great chat with Olly Howard - very helpful, friendly and sufficient in getting my utilities set up. He gave a great overview of the service and was very patient with my queries.

amazing, great service

Had a great experience sorting out my bills with Homebox. I spoke to Olly Howard who was really lovely and helpful with explaining everything to me and setting everything up smoothly.

Had a wonderful experience with Homebox,the co ordinator Mr. Matt Stanley was kind and cleared all my doubts and give me detailed information. I was pleased with their service.

Fantastic customer service from Olly. An easy experience that will make our move more efficient and relaxed.

Great customer service experience! Oliver Howard is super helpful and pleasant to talk to. I found it very straightforward to set up my utilities bills and hassle free that I could sort it all over the phone!

Homebox have helped us immensely with transferring utilities between tenants. Particular mention to Justyna for making our transition over so smooth, this was our biggest concern when considering switching to Homebox but there have been no issues with the process at all. Strongly recommend.

Quick and straight forward

The management is extremely chaotic, with excessive fees, and problems keep coming up. It’s a hundred times more complicated than paying bills on my own. I can't cancel the service because of huge penalties. Here's what happened to me: My contract started in September 2023 and ends in September 2024. From March 2024, my bills from their company have been nearly £400 per month. When I questioned this, they claimed it was due to high electricity usage. Upon reviewing their bills, I discovered that under their management, I was paying two different electricity companies at the same time. It was only after I brought up the issue that they resolved it and refunded part of my money. However, they still continued to charge for their management services, despite their serious errors. Then, when I moved out and needed a final bill, Thames Water called me, saying I owed over £100 in unpaid water charges. I was furious because my contract ended on September 6th, and I didn’t pay any bills in August. On September 18th and 19th, they deducted £268 and £278 for bills, and I thought everything was settled. I don’t understand why, after deducting so much money, I still owe for water. This situation is really frustrating, and their customer service is completely unprofessional. Their explanation made no sense—they claimed I had paid for August but not for September, which is why I owed September’s charges. Also, my monthly water bill was £26, so why is Thames Water telling me I owe over £100? No one has provided me with a reasonable explanation.

SCAM company, each monthly bill includes an obscene management fee of £30. The amount isn't included in the Terms of Service, so i wasn't aware of how much more expensive the bill is monthly. Now been given a quote of £120 to cancel even though i am less than 2 months into using them.