Was onboarded by Nauriane from the Homebox team. Super straightforward and easy to set up and she was very very helpful answering all of my queries.

User friendly easy to navigate

Chloe Mart from Homebox was really helpful. I am new to the country and Chloe has been really patient in guiding me through what I need to do and how the service works. She is professional and delightful to work with.

Really good communication,fast and clear Good job!

Hi, I had issues with this company both while using their services and during the account closure process. Problems I experienced while using their services: They failed to pay a provider for an extended period, which impacted my credit score. I’m still trying to fix my credit rating. They are never transparent. I cannot view my account balance in real-time. I will report this situation to the FCA as soon as possible. As a company holding balances, they are obligated to show us our balance in real-time. They blatantly violated GDPR rules. Sensitive data like passwords were shared in email threads that included third parties. They failed to pay another provider again, and as a result, we were constantly harassed. They apply a hidden fee (albeit small, £3 P/M). You can’t see this fee anywhere, but they charge it secretly every month. There is no mention of such a fee in the contract. At the end of my tenancy, they still haven’t refunded my money, even after two months. I strongly urge you to avoid this company. They will never make your life easier and will cause you constant stress.

She was very kind and patient.

They didn’t pay our council tax bill and we were sent a letter being taken to court by the council in Dec 2024. Reached out to the council and found that they had never sent my money across. Have reached out to them for a refund, they are ignoring my messages but have temporarily suspended our account, they haven’t taken bills for this month. Now I am worried they aren’t paying our bills for us. Every time I try to call them they end the phone call. Do not recommend

Moved to UK last year and was recommended to use the services of Billingbetter/homebox to make the moving easier. Very poor customer experience from an early stage. The company decided to move to a different energy providers but, the the transition was far from smooth resulting in the old provider chasing me for the energy in period when already under new providers etc… homebox claiming that all bills had been settled but reality was different and therefore had to pay for it rather directly to EDF. Despite repeatedly asking for it I havent seen any bills from the new supplier Rebel Energy. I got all the monthly bills uploaded on the portal after 11 months of service and was shocked about the amount of debit balance to be settled (over 1,000£) caused by not reflecting the actual home consumption and extremely high costs per kwh ( 36p per kwh while Neighbour with a same house currently at 22p)… The service was promoted to me as a good way to optimise the energy cost as the homebox should secure you have the best tarif available in given location, but when I asked the customer service they said to me that they have only agreement with one provider - Rebel energy and nobody else at this moment. That doesnt sound much as a energy cost optimisation process to me. Wanted to speak to Rebel directly to settle the due bill but nobody wants to talk to me directly and not even letting me to pay for it as they are dealing with homebox and can’t talk to me. The customer centre even told me “we have spent too much time on the call with somebody represented by homebox”….so basically too many issues within last 12 months and if You want to deal with them You cant rely on Homebox as they do not provide you relevant information but at the same time you are not allowed to speak to the providers directly. Just want to leave please and negotiate my own conditions with the suppliers…

Oliver was great

Matthew was a massive help and didn’t take long to set everything up.