Verified
Don't Waste Your Time
I've been using Handy for a few years using home cleaners. I've not had any problems other than canceling a booking. My last booking was canceled 24 hrs in advance and they issued me a credit because they charged me for it (which was dumb). Trying to use the credit issued is usually straight forward right? You'd think it would apply to your next booking... Nope, they try to add the credit to future bookings to keep you with a weekly plan. I'm done with this POS company. I'm also disputing the charge with my cc company and, I'm canceling my account. It's a shame that some business owners think that in order to have a business that thrives you need to rip people off. The people they hire are dodgy too. They say they'll show up and they don't and they'll bill you for that too.
Verified
Needed to mount a TV in the room that…
Needed to mount a TV in the room that was recently completed. I had a kind of renovation in the room, the design, furniture and all that. TV was the last thing to be mounted to the wall. I asked these guys for a help, booked specialists, specifying the date and the time, the application was completed quickly and without any troubles. It was surprising. Then, the next day guys arrived and helped to install the TV correctly. The payment was minuscule, which is also delightful for me. Kudos, to ya'll
Verified
There is NO WAY that Handy has a 4.2…
There is NO WAY that Handy has a 4.2 star rating. They have zero customer service, zero accountability, and will do all they can to ensure they get your money whether you get an actual service from them or not. Pay your teenage kid to do whatever task you were going to ask Handy to accomplish. At least then you know you stand a decent chance of getting decent service. Edit: I have again reached out to both LG and Handy and still have little hope that I will see this problem resolved.
Verified
Avoid this company
Avoid this company. They not only overcharge but also refuse to issue refunds, even when the professional cancels at the last minute, leaving you stranded. There’s no way to reach customer service by phone—only a chat option where I waited over an hour for assistance, only to receive no real help. They claimed I canceled the service, which was untrue, and the professional blatantly lied. To make matters worse, the professional called me at work, attempted to renegotiate a time more convenient for him, and even suggested I pay him directly outside the app. The experience was incredibly unprofessional and shady, both on the part of the service and the individual they hired.
Verified
Handy could teach a How To Suck class
Scheduled an apt 2 weeks in advance. Stayed home from work. They canceled 1 hour before appointment time. They rescheduled without my consent for a Friday night. Two days later. I went online to cancel and get a refund. That took 45 minutes.
Verified
Overseas company, subbing work and being greedy.
Handy rubbish sent out a guy and his team to clear a house of rubbish. I am in the trade so was able to negotiate a fair price. The guys that arrived were absolutely amazing but I discovered 40% of their earnings go to Handy Rubbish who are based overseas and just sub the work out. This amount is before they tip. Not a fair set up at all.
Verified
Purchased an install from Lowe's
Purchased an install from Lowe's, who uses handy. I never got a name of the installer or any contact information, i was unable to get the information from them. on the day of the scheduled install i got a message saying they had to reschedule because they did not have a pro to do the installation. This is unacceptable from any company. Their customer service sucks they kept sending me to their parent company Angi who just kept telling me to wait they would find a pro at some point. Again this is unacceptable. how can you schedule an installation before you have anyone set up to do the work.
Verified
Horrible company
Horrible company. I used them for a 6 month trial for cleaning and the last cleaning the cleaner stole clothes, money in private areas so they went through all my stuff, phone chargers, and probably more but that’s what I noticed so far. They also left my freezer open and a light in a cabinet in my kitchen that melted a bag and couldn’t caused a fire. I filed a claim but I doubt they do anything. Don’t ever use this company for anything
Verified
I just got off the phone
I just got off the phone. I had purchased a TV from Target who used Handy to perform the installation. Well, I thought I had scheduled the service, but I got no response via email. When I went on Handy's chat service, I was told that I needed to call Target back to fix the issue. After going thru two phone people at Target, they sent me back to Handy which had no idea what I was talking about. I've given up and will contact a third party to get my TV mounted.
Verified
Es una empresa estafadora disfrazada de…
Es una empresa estafadora disfrazada de un servicio de apoyo al emprendedor, No confíen en que van a pagar la mensualidad que les ofrecen , En mi experiencia siempre Es un importe diferente, y hablo de las del doble .. no son claros en lo que ofrecen. Son pésimos.