Verified
Handy makes getting help for home…
Handy makes getting help for home projects so easy and the workers have been great!
Verified
DO NOT USE THEIR CLEANING SERVICES
DO NOT USE THEIR CLEANING SERVICES! Even when the person doesn’t show up you are charged! And when you try to cancel their service you are charged! Chat team were not helpful! STAY AWAY!!!
Verified
Handy is terrible. Handymen were great.
The professionals I worked with through Handy were great. However, Handy as a service is terrible. They take a significant amount of the customer's fee. The app is full of technical difficulties. The customer service team is basically useless, and the Help center is full of outdated/ incorrect information (e.g., saying that a Pro's rating cannot be changed after it's been submitted, however, the rating was changed by customer service). Handy randomly rescheduled my booking twice without providing any type of notification. One time, they even rescheduled the booking to a date that was more than a month away. After putting my cc info in, I wanted to leave a tip for my pro. However, there's no option to leave a review or a tip for my pro. After contacting customer support, they said I had no payment info even after I sent them screenshots of my cc info being successfully uploaded to the Handy servers.
Verified
Installer arrived on time and was fast…
Installer arrived on time and was fast and pleasant. Very helpful and knowledgeable about TV installation.
Verified
I hired someone through you to come…
I hired someone through you to come today. He did an excellent job and I would like to have him again. I went and made him my favorite cleaner. When I try and schedule another appointment, I don't see his name anywhere. The person you keep trying to stick me with is the guy who canceled 2 hours before my appointment the last time. Why can't I just reschedule the guy I had today?
Verified
Never again!
My handy "pro" arrived late, spoke very little English, broke off part of my dry wall, didn't clean after the mess he created and didn't finish either job. Left after under an hour even though I booked 2h. I had to book another service provider while paying for rushed service and clean up. What is worse is their customer service. I paid almost $300 and they offered me $35 credits to future orders, lol. And I had already spent few thousand on other projects so not a new customer. I don't blame the person on the other side. Their customer service is clearly some poor person working under tough conditions under horrible company management. I can live with the bad service, but the refund policy and customer service is making me never book again with these folks.
Verified
John was fantastic
John was fantastic. Very friendly and respectful. You can tell he’s a hard worker who takes the job seriously and wants to do his best for the client.
Verified
Pawel was great
Pawel was great! He was nice, friendly, and answered my questions. I even bragged to my friends about him.
Verified
Able to find a professional quickly…
Able to find a professional quickly through your site. Easy to navigate on your app, as well!
Verified
Contrell on time and efficient
Contrell on time and efficient