Delivered on time although after the 3-7 days delivery time quoted

I have been very impressed with my dealings with this company. First of all I could not find a better price anywhere, even got free door handles included. Have collected my doors personally,each time the staff have loaded them for me. Finally have found the quality of the doors to be excellent, so all in all very pleased!

We had an email to advise date of delivery, followed by a call when one hour away. Delivery was punctual & doors look fab.

Great company to deal with, they had the door I needed in stock which was delivered as agreed. The door is good quality and regular updates on the shipment was provided. Highly recommended.

Terrible experience. Run away from this store. The door come damaged, the damage was hidden by the pack and when I was about to install I saw a big damage at the top corner. The store said they couldn't change the item because I have only 48 hours to complain and I complained 5 days later. I asked to return the item and he said they didn't accept damaged itens to be returned. Ridiculous store.

Top class customer service!

Lovely door,excellent update on delivery,eould recommend

I want to start by saying not all of my experience has been a poor one with vibrant doors. I have given 2 stars to reflect this - with the view to up it once my problem has finally been sorted. Dealt with an initial sales team member called Georgia on the phone in July 22 who helped me finalise my order (16 mexicano wood and glazed doors and 16 sets of handles) Delivery team were friendly and helpful. Unfortunately, I had a number of doors (which are poorly packaged for such expensive doors) with marks and scuffs on, some manufacturing defects and sticky tape which has ended up ingrained on the veener of the ones I kept - not the standard you would expect at the price. I was passed around a bit until I dealt with Charlotte who I found to be the most helpful. She arranged for new doors to be sent out and replaced which I waited a few weeks for. That delivery had damaged doors on and we went through the same process again and again (roughly 6 maybe 7 times in fact). We are down to just 2 doors being faulty and one privacy pack lock when opened by carpenter to fit. This is not the fault of anyone in the office but the certainly the manufacturer of the doors as the most recent doors have many defects in the veneer making it difficult to work with. For the most part, Charlotte has dealt with problems again and again. Unfortunately, the most recent incident (14th October 22 - remember ordered in July 22), she was away and I dealt with someone different which is the straw that broke the camel's back. I've been incredibly patient. I know it isn't the service teams fault doors are delivered to me in a poor condition but I need to speak with someone and a lot of the team just don't seem to want to help at all. I reported my latest problem one week ago today. I then followed up with Charlotte on Monday and was promised a call back but this didn't come. My joiner is unable to finish the doors because I currently don't have enough but the whole experience has put me off continuing. I have begun to feel more frustrated and pretty upset/stressed with this whole saga and want to draw a line in this - advised to email to escalate issues to the customer service team leader - did so at around 10 am on Tuesday 18th and then again at 10am on Thursday (with the first email attached and a follow up) but still no reply. For someone who is supposed to deal with these things (and who was aware of my issues) it is disappointing to not receive any communication. This is why I have finally and reluctantly taken to trustpilot for a speedy and final conclusion. Could someone - ideally a manager/team leader or even Charlotte to be fair contact me Monday and can we sort this once and for all? I have read some of the replies from your CS team and they seem unnecessarily confrontational. FYI I haven't mentioned any of the unprofessional/unhelpful staff because I'm hoping it was just a bad day at the office and the point of this message is not to name and shame but to conclude.

Order came on time with no issues would definitely use again and lovely doors

My joiner hasn’t fitted the doors yet but they look great and were reasonably priced. Service from both vibrant and the delivery company was 1st class.