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Chun Ka

10 March 2020, 10:29

  • 1 Review
  • HK

Verified

Cancellation of Hotel Booking

Dear, How are you? I would like to cancel the order ids  ST201903484126, ST201903696807,  ST201903624173 and ST201903392653  which are within the free cancel period. However, I have pressed the cancel button in websites but in vain. Please help me to free cancel. The cancellation of order id ST201903696807 will be expired soon and the action should be quick. Moreover, I left several messages in elvoline website a week ago and called support +352 27 86 04 68 but no one answered. Please help to cancel them for me, please. Thank you very much. Regards, Chan Chun Ka.

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Thomas Rütimann

01 March 2020, 19:02

  • 1 Review
  • CH

Verified

KONKURS?!

KONKURS?!. Keine Antwort auf Emails. Telefonate sind automatisiert und am Ende wird immer auf „kontaktieren Sie uns per Email“ verwiesen. Kostenlose Stornierungsmöglichkeit während der erlaubten Frist funktioniert nicht mehr.

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bl

17 February 2020, 15:24

  • 1 Review
  • NZ

Verified

I've had no response to emails asking…

I've had no response to emails asking for a booking to be changed - sent two and hotel sent one over a period of 2-3 months . unable to reach on an Australian listed phone number AND then you send me a request to rate your service. This has literally cost me $100s of dollars in having to re-book, and I cant understand how you can get it so wrong.

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Mason Smith

09 February 2020, 15:54

  • 1 Review
  • NZ

Verified

Poor Service / Did not cancel my night

Poor Service / Did not cancel my night I tried to cancel my night on many occasions - phone, email, online cancellation form and no one ever replied. I now need to claim through my credit card to get the money back. Steer clear of Elvoline.com at all costs.

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Brendan Slui

09 February 2020, 12:32

  • 1 Review
  • NZ

Verified

I tried to cancel this booking half a…

I tried to cancel this booking half a dozen times to no avail. Very poor service. This is the first email I have ever received from this company.

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Silvia

28 January 2020, 14:14

  • 1 Review
  • DE

Verified

Zweckmäßig und sauber, leckeres Frühstück

Hotel ist in fußläufiger Entfernung zum Messezentrum, 5 Minuten Fußweg zur U-Bahn. Zweckmäßig und sauber, Hotelfrühstück lecker und mit 10,-€ nicht überteuert.

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Steven Dietsch

28 January 2020, 06:30

  • 1 Review
  • NZ

Verified

These people are dishonest.

These people are dishonest. I booked through them then cancelled within the contracted time frame. They will not respond and did not cancel my booking. DO NOT DO BUSINESS WITH THESE PEOPLE

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Joyce Robinson

20 January 2020, 13:31

  • 1 Review
  • AU

Verified

We had a lovely stay

We had a lovely stay, the room was very nice and clean

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Paula Ayres

19 January 2020, 11:52

  • 1 Review
  • AU

Verified

Worst company ever

Worst company ever, absolutely no support and you can not contact this company, please don’t book with them!

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Ms Annette

14 January 2020, 09:07

  • 1 Review
  • AU

Verified

Excellent..comfortable...quiet

Excellent..comfortable...quiet