Ordered a ottoman very good quality exactly as described on the website

Customer service was very helpful when I was ordering the ottoman divan and matching headboard.They mailed throughout the process from dispatch to delivery. Then checked that I was happy with the product after delivery. Very well made product. I have purchased a headboard from them previously and will definitely consider them again in the future.

Really easy to order samples online, and to then select my options and place an order. My king size blanket box arrived within 10 days in excellent condition, no faults. It is a very heavy and sturdy box with an easy to open strap and gas lift hinges to keep it safely open. Very happy.

Easy to deal with, delivery took a little longer then expected but very happy with the product.

We ordered a king-size ottoman divan bed on May 25, 2024. Their website states they "aim" for premium two-man delivery within 5-10 working days. It has now been 13 working days, and we have not received any updates via email. Despite following up three times, the responses have been vague, mentioning issues with the fabric we ordered and stating that part of the bed is with the courier. We have received false promises about the delivery date and courier updates, yet no one has contacted us. As a result, we will likely be without a bed when we move into our new house. Additionally, we have been informed that the order cannot be canceled as it is in the manufacturing stage, and we would only be entitled to a 50% refund. Think twice before ordering from this company if you value your time. Addition: The bed arrived three weeks late and had numerous visible holes and stains.... After numerous attempts to contact them, they finally agreed to send me a repair kit (!!) so I could fix the holes and stains myself, along with a partial refund. I received the repair kit and spent time trying to fix it to the best of my ability, but as of July 17, I still haven’t received the partial refund (reimbursement for all my wasted time). Avoid this company like the plague.

Fantastic company to deal with from start to finish Andy the salesman was one of the most helpful salesman I have ever dealt with,nothing was too much trouble and he phoned me regularly to keep me informed on how everything was going We ordered a king size ottoman and the quality was excellent and very well made. Would definitely recommend

Although the first blanket box arrived damaged, the company were quick to sort out a replacement. I am really pleased with the quality and finish and particularly like the soft closing mechanism. It is exactly what I was looking for.

Utterly hideous service ordered a Ottoman base and headboard five weeks ago.apparently delivered 7/10 working days.had to call every week to be told someone will call me back.no one everdid.I eventually decided to cancel the order.was told I’d have to pay half for cancellation.now bee offered £20 compensation for a £1000 bed terrible terrible terrible

Placed order was told would be up to10 days,received email with delivery date and received bed within 7days. Bed seem well made and of good quality, overall very happy withpurchase

Absolutely bad service. Bad communication. Missed delivery date. And they are totally confused people. They think customer have nothing to do but to reply and communicate with them. Please dnt buy beds from them. There are so many other seller who are why more responsible and honest.