Well made & nice fabric

I have bought a number of beds from BBD they always arrive on time. You can actually speak to a human being when you phone, and if you leave a message they will get back to you. great quality and an unbeatable price for it.

Very good product superb service

I placed an order for a low divan bed a month ago. I chose this website because of the advertised 5 year warranty and the guaranteed 10 days delivery. After placing the order, I did not receive any email notification regarding dispatch. After a few days, I started following up and I had to call almost every day to get an update on the order. I was told that the bed will be dispatched by a certain date and I had to constantly follow through but nothing happened. I was even given a time slot for delivery of the bed but nobody delivered the bed. I called the delivery company and found out that they did not even receive the bed from the retailer. After that I had to make a number of calls to cancel my order and even that took ages. Overall, it was a frustrating experience. No communication. Poor customer service. I finally got a confirmation for a refund almost a month after placing the order.

Very happy with the bed, colour and design, just what I wanted, not disappointed. Three stars because, no instructions whatsover, I needed to phone the company because the brackets supplied to hold the two parts of the bed did not fit, the hydraulic lift for the bottom half of the ottoman storage, was so strong, on removing the ties to hold it down during transit, the top flew open. It does need a very strong push to bring it down, wont stay down unless the mattress is sitting on both top and bottom parts at once. The floor standing headboard, is quite heavy but only two supporting screws to attach to the bed, really needs another two to keep it firmly attached. New customers should also be aware, I waited 6 weeks for the bed to be delivered, I contacted the company numerous times asking for a date. No issue that the bed took six weeks to arrive, but it should be made clear at the ordering stage, it would not be 10 days, but could take much longer.

Ceased trading causing staff not to be paid. Still waiting for wages and redundancies. I would be very wary if you are dealing with this company.

Ordered a divan base and matching headboard that were delivered in about 7 days. Communication from placing the order to delivery to assembly was exceptional. The bed was cheaper in comparison to the usual high street names, and delivered more quickly too (I did order the mattress elsewhere). So far the product looks OK quality (about what you'd expect for the price). I would recommend British Beds Direct if you need a new bed quickly.

made to order blanket box, choice of fabrics, great product and great service and great price !

Speedy delivery and good communication regarding delivery time

Dreadful service - I'm embarrassed to see 'British' in the company name. I don't trust the positive trust pilot reviews of this business. I ordered a headboard and got an automated email confirming my order. I received no further communications. I emailed to ask where my order was and was advised by email this would be investigated but didn't hear from them again. A month from purchase I phoned to ask where my order was, and asked to cancel the order. They agreed to refund me. It is 3 weeks and no refund, again no communication. All the communication has come from me the customer. I would not recommend this company. I notice their website does not have a complaints procedure either.