Quick and easy to order, good updates throughout and delivery exactly when expected

Love our bed and comfy mattress for our son. Stylish, great quality and value. Customer care have been great when we needed too.

Excellent service from start to finish. Quick and efficient communication at all times. Swatches were delivered in record time and we are so pleased with our 4 drawer divan bed and headboard.The colour (Eau de Nil) is perfect for our bedroom and the quality is top notch. Our order was completed within the ten days and shipped immediately then delivered to our first floor room.

Great customer service. The king bed base arrived with a faulty drawer runner, which i managed to fix quite easily, & received some money back for my trouble. Really helpful & understanding.

I ordered two beds but the delivery company have a very poor service. I called British Beds and they were onto the problem immediately. They collected and replaced the one bed which was damaged due to delivery & I really couldn’t fault the beds or the service. They told me they no longer use the delivery company involved. I would definitely use this company again.

NO NOT PURCHASE FROM THIS COMPANY. After experiencing several faults with my side opening ottoman, reporting a fault with the headboard, requesting the instructions to attach the divan base, requesting the correct screws to attach the base (!), I have had the most disgusting experience with the British Beds Direct's management team and lost all confidence in this business. Long story short, the side lift ottoman bed I researched for weeks and finally purchased will not connect - the two parts do not align and screwing them together is impossible. I had to request additional screws when we were not sent the ones we required. No instructions were sent for connecting the divan base of the bed and the headboard instructions were unclear. We were sent 4 wooden blocks, presumably to space the headboard from the base so the ottoman would open/close, but received no instructions of how to install them, so had to assume. Finally, once the headboard was on, we realised that the spacers mean the top of the headboard bends backwards when ANY pressure is put on it... meaning you can't sit up in bed against the headboard without risking the struts snapping. I'm appalled that such a poorly designed item was sold to me and I'm angry that their customer service has simply ignored my emails detailing the faults and asking for a resolution. Ideally, I'd like the useless strutted headboard collected and the floor-standing headboard sent out at no extra charge since the strutted one is NOT fit for purpose and has a clear design fault, despite my detailed research. Update: after back and forth with this company for nearly a week, Taz, the director here, dodging my emails and refusing to reply to my emails - I am now reporting the company to trading standards. If you purchase a side ottoman bed and attach a headboard, please be aware that the headboard will bend backwards and wobble, so you can't sit against it!! When pointing this out, the company will tell you that is industry standard and refuse to provide the necessary additional component they KNOW is needed to rectify the problem. The only good thing I can say is that their customer services rep Faisal is great, and really tried his best to help me find a solution. Shame his managers have the biggest attitude problem and leave the office at 4pm! Update: British Beds Direct's response below actually includes several lies... They claim that they've now resolved the issue with the divan not joining. I am yet to receive the relevant screws to fix the issue.... (and it's the third time I have asked for help to fix this fault) They further claim that I was informed a floor standing headboard would be what was needed - this is absolutely false and I have the various emails to prove it! Good luck claiming defamation... everything I've stated here is the truth. Buy at your own risk. After choosing them specifically to support a small business during difficult times, I simply cannot recommend them and want other customers to know that the design of the side ottoman is appalling.

Amazing mattress sleep like a baby. No issues with back pain I could feel my aches dissolve. Only problem is you want to stay in bed rather than get up!

I recently bought the Serene Ortho Pocket 2000 king mattress from British Beds Direct. I have had a couple of excellent nights on it. The mattress is very firm, which is what I was looking for. It does not lose shape with my weight. The reflex foam on top adjusts to my body for great comfort. I would definitely recommend this mattress. The best I have ever had.

We ordered a memory foam mattress online from British Beds Direct recently and it is just wow. I am so impressed with the quality of the mattress and the luxurious feel. We couldn't find what we were looking for from the stores of a couple of other well known retailers. But I called BBD and their staff were so helpful in finding me the right mattress. They had more choices available than the other retailers. The mattress also arrived sooner than we expected. All in all 10/10.

Great quality product and delivered within days!