After months of bed research, we decided to support a family business rather than one of the big chains. The bed was slightly more expensive than going with a bigger brand but we thought, let's do our bit to support locals. Jhhzzz! What a performance! Firstly, the company British Beds' use for their courier service is absolutely shocking, and I really wonder why they choose to continue working with them. Cost maybe? The couriers' policy states they will let you know when they are 30-60 mins away, however that never happened for us. No text, no phone call, no voicemail, no email, nothing. So the delivery needed to be rescheduled as we missed it somehow?! Which meant sleeping on the floor for 5 nights, whilst being heavily pregnant. However, British Beds were very apologetic on their behalf and obviously, this is slightly out of their control. When the bed finally arrived, the headboard wasn't what I ordered and there were cut marks down the side of one sideboard, as well as a big dirty black mark. Not impressed! Once again, we contacted British Beds' who were again very apologetic and said a new headboard would be made the next day and shipped with a new sideboard. There was some delay with this also. I appreciate things go wrong sometimes, but how on earth deliveries, wrong headboards, cuts, black marks, etc get past quality control is beyond me?! The only reason this review isn't less than 3 stars is that the response from British Beds was always relatively pain-free, quick, and attentive. They sounded sincerely apologetic for the mistakes and tried to rectify them as soon as they could. Which we really appreciated. However, one plus - The bed is gorgeous now we have the correct one, I love it!

Order my new bed base and it was delivered in a week earlier Such a good company to deal with

Lovely quality ottoman divan- was nervous to order online but it was a Very professional service! Sent samples which arrived quickly & made it easier to choose. Overall pleased and would definitely recommend.

Communication poor and tracking through their courier is painful

Great company to deal with - extremely helpful and kept to their delivery promise. Bed base and headboard lovely items and good value for money. Would not hesitate to recommend.

Purchased a low divan to go on top of a wooden slat bed in order to raise the height - easier get in / out. Wanted to fly the flag and buy British. Found BBD as they are a local manufacturer and website was good for accurate dimensions. Notified by text of delivery and arrived on time. Perfect job - well done BBD.

Fabulous service no problem with delivery and the bed we ordered is just perfect. Would highly recommend

Very seamless process and the customer service is unparalleled in speed and fare. They even called up after I placed my order to say I hadn’t ordered any material swatches and that they’d be with me the next day! Will highly recommend them to anyone in the future. THANK YOU!

This company is very good to deal with and I found their customer services are friendly and want to provide good service. These guys were very quick to respond and dealt with a minor issue instantly. I would have no hesitation in using them for further purchases. The beds are very good and the colours are fantastic!

Great delivery service, looks like good quality bed. Time will tell. There was a little fabric that had been worn away on the inner corner of the divan ottoman but it was the headboard side so we have just made do with it but a little disappointing to see which is why it’s not 5-stars.