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Martha Orozco

05 December 2024, 10:36

  • US

1st time purchase…

This was my first time ordering from SureBeauty. The process was smooth. Super fast shipping. The packaging was great and could tell they took care to make sure the item was well protected. The item itself was very solid and high quality. I’m thrilled with my purchase and happy to order from this company again in the future. I’m already contemplating my next purchase!

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Dashanti Bernstine

03 December 2024, 15:20

  • US

10/10 Customer Service Experience

I’ve been in the Body Sculpting industry for a few years and it was time to upgrade my machines. After extensive research I decided to purchase the S Shape which is one of the more expensive machines offered. I still had questions so I reached out to customer service via email. And Alice responded promptly. She answered all of my questions, and provided me with excellent customer service. She was extremely knowledgeable not only about the machine but how to use it and which products work best with the machine to provide my clients with the very best results. Alice made me feel so comfortable with my new purchase and has been there every step of the way. When my machine arrived it was perfectly packaged. I could tell it was extremely well made and definitely worth every penny. Any issue I have I know that I can trust Sure Beauty to respond, answer any questions or concerns that I may have and support my purchase. This machine also came with a 12 month warranty included which I didn’t expect. I am so excited to provide my clients with amazing results and I know this machine will not disappoint. Thank you Alice, and Sure Beauty for providing me with such excellent service and a quality machine that will help me grow my business. Don’t forget to ask about personalized machine logos which they offer as well!

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Dimluv

02 December 2024, 19:13

  • US

Heats up nicely

The RF handle on this machine heats up nicely. I was impressed with that. I previously had an S shape and I was not happy with the handle on it. The EMS pads are really strong. I’m only able to get them up to level two. I’ve only used this machine a couple times so I have not seen any results yet but so far I am pleased with how everything is operating. Also, very pleased with customer service with answering questions and responding back to me promptly.

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Michal Hakak

02 December 2024, 12:25

  • US

Excellent service

I barely write reviews online but was very happy to write review about surebeauty. I got a great service before and after purchasing. Quick reply, help with choosing the write machine and detailed answers for all questions and concerns. Very happy

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Gaz

20 November 2024, 10:38

  • US

Reliable, fast, great service!

Surebeauty shipped quickly, no hidden fees, via fedex. The vacuum hose came very beat up and the bio head wasn’t lighting up, surebeauty sent replacement heads immediately. 10/10 customer service and true to advertised machine.

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Rosemin Amlani

20 November 2024, 02:06

  • CA

Product in transit

I have not received the product however Surebeauty has ensured that I have been taken care of and appreciate it due to the postal strike

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Sonia Elliott

13 November 2024, 07:49

  • US

I'm enjoying the use for Skin…

I'm enjoying the use for Skin Tightening and Butt Lift in my Body Sculpting Services.

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Suzanne Fogarty

11 November 2024, 13:00

  • AU

A lack of directions to follow

The machine appears to function however the instructions (or lack of them) are hard to follow. A video would be more successful maybe or an actual booklet. The very basic instructions and don’t explain how to use the actual devices and I’m still unsure how to turn them on or use correctly.

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Yasmine Aldin-Franco

04 November 2024, 11:45

  • US

Great Customer Service

They are so responsive with amazing customer service!

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Jane Hunt

03 November 2024, 11:37

  • US

Why did they removed my review?

I think the company is very unprofessional to remove my review. I notice all five star review are unverified, might be paid.