Very quick to resolve my issue.

I experienced great and prompt customer service, it was easy to communicate through email and they get back to you within a day . I will definitely be purchasing again from this great company !

I found this company through TikTok and I made an order. My cativation machine didn’t work, but I was able to contact customer service and I was able to get another machine based on customer service. I’m happy so far waiting to receive my new machine.

I recently purchased S shape still learning how to maximize results but love it so far!!! I wish the training was better

After recently trying body sculpting before my vacation to Cancun, I noticed some positive improvements so I went ahead and purchased a similar body sculpting machine from Surebeauty — the 30K 6-in-1 Body Sculpting Machine with 160mW Lipo Laser Pads. Momentum, ya know!?!! I had never heard of Surebeauty and was very apprehensive due to the steep price but it was because of positive reviews on this very site that I decided to pull the trigger and buy from them. The sale they were having didn’t hurt, either! There was a lapse in communication after the order confirmation so I went ahead and messaged the company via WhatsApp to see if there were any updates on my order. Alice responded in a reasonable amount of time given the time zone differences. From that initial communication on, she provided updates every step of the way, checked with me when package was delivered, provided URLs for instructional videos on YouTube, and answered any questions I had. The box arrived in pristine condition and the machine was very well-packed. I tried out my machine for the first time this past Saturday using the body components, and will give the face components a try this weekend. I am so happy I ordered from Surebeauty and that they have Alice on their team! Thank you for everything, Alice!!

Great experience with this company, Alice was wonderful every step of the way with my order. Received it quick too!! Same week 😊

Shipping was fast and actually came a few days earlier than the initial estimate. Since it was an expensive device, SureBeauty requested a signature upon delivery, which was appreciated so I know no one could take the package if it was left outside. I had FedEx hold the package for me at a location and picked it up with a QR code to confirm I was the buyer. The device was well packaged and works perfectly. The email with the tracking number came with a PDF of the device's manual, as no printed manual is included. There were no set up instructions included, but I found a setup video for a similar device in SureBeauty's YouTube channel. There are how-to videos for this device and similar devices on their channel. I was also able to email their support and ask a question I couldn't find on YouTube. I received a prompt answer and was encouraged to ask Support if I needed additional help. You might not get all the info you need right out of the box, but Support is quick to help if you have questions.

Love the machine. Very good value. There were problems with the delivery. Wrong power cord was shipped but Alice organised the correct one to be posted which came straight away. However I am still waiting for the gel that I ordered a few weeks ago.

My experience with surebeauty was simply amazing. I could give them 10 stars! I bought 3 machines from them, they all work great! Shipping was fast and they have the best customer service. I’d definitely buy from them again!

So far everything is good. I did hesitate to purchase a cavitation machine from them, but I gave it a shot and it arrived swiftly. I’m thrilled. They even reached out to me to make sure I got it, along with how-to guides.