Good experience friendly service no problems definitely recommend Rockwell to anybody

The person on the phone I spoke with was very helpful. BUT I asked to speak with my negotiator and she put in a message to him with the details of what I wanted. Still waiting to hear back and it has been more than a week. Put in the same request 3 weeks ago, the same. No response back. So not real happy at the moment.

Very concerned as to why I have to continue payments past the original agreed upon amount of 24. Have now made 27 payments and am told will have to make two more through March 2021. Was told payments were extended as two clients have yet to settle. Was told there will only be one extention per client so there will be no more extensions. Aso told that if Discover and American Airlines settle for less than expected I will get the difference refunded to me.

Thank you Chelsea Kennedy for helping me out and answering all my questions. I look forward to completing my program.

I just wanted to share my experience with Rockwell Legal. Since I decided to move ahead with their debt relief service i have been experienced only kindness and professionalism throughout the process.

I have gotten three different letters from a law firm saying they were going to garnish my wages. Each time I have emailed the letter from the attorney to Rockwell. The response from Rockwell is that the situation is being handled but I keep getting a letter. It would be nice if someone from the legal team would address the issue with this law firm and then get back to me with a response and how it's being handled. I talked to Alexis on the phone and she was very polite and helpful to the best of her ability.

Marshon was very patient and helpful with all my questions. His computer seemed to be slow pulling up data. I called the first time and on hold 42 minutes then disconnected on your end. Called the second time on hold for about 10 minutes. He did a good job as far as reviewing all account information with me. However I am nervous about my plan and the outcome that should come around May 2022. I just hope this all works as planned. I am doing my part to keep everything moving along as I am told. Thank you for your assistance in resolving my debts. I do wish I would receive a written copy of plan progress at least twice a year. I use the mobile app but it does not give specific data.

Chelsea Kennedy was the BEST customer service representative to date. I’ve been calling since December to ensure that the last debt I had was taken care of and today she was able to get answers and give me a plan for how the last debt I have will be resolved. Amazing customer service!!

Great service. Friendly associate.

I have finished my payment program with Rockwell, they did an excelent job, all questions where always answered and explained. I am very happy with the result