We contracted Greener Energy Group to put 13 solar panels on our home. We had numerous problems with the installation itself, which ended up taking place over two days, weeks apart. When all the panels were finally installed, the placement was not as agreed in the accepted proposal. Passersby commented on the odd placement of the panels. When we pointed out to Greener Energy Group that the panels had not been put up in the agreed position, they claimed that the agreed position wasn’t possible for the quoted price because a different scaffold was needed, at additional cost. Despite the contract specifying that disputes would be resolved through independent arbitration, we had to pay more to get the panels into the originally agreed position, as we were being threatened with legal action.

I got a solar and battery installation from this company back in April 23. Installation was really good, roofers and electrician were all very courteous and did a great job. It all worked brilliantly for the first 6 months.

From start to finish and went smoothly,, Bill excellent sales rep not pushy at all and explained every process which would be happening and how it all works. 3 weeks later Jacob the electrician and crew arrived on time and explained how long all would be and were all polite and understanding about property, all done in a day and would recommend this firm to anyone. Office staff most helpful too and full marks to all involved. Many thanks 😊

All staff I have spoken to on the phone have been really helpful. They are persistent in chasing up the stages of the application and knowledgeable about what is needed. They made completing the form really easy.

From the start of the process and the aftercare with this company is the best service I have ever received. Highly recommend 👌

So far we are on day 4 of an air source heat pump install that was to be 3 days. Surveyor told us hot water at least would be back on by end of day 1 if not, early day 2. Still no hot water! Chris who is apparently the installs team manager pulled the guys off the job halfway through day 3 as they had 2 other emergencies that were apparently higher priority. As someone who ran a swimming pool installation company for many years, if I had pulled my install engineers off a job to send them to a service job, my clients would have been rightly incensed! Today I had to call to ask where they were and was told they were on yet another job and would be with me by 11am. One engineer did arrive at 11. He hadn't been on another job, he had to take his child to nursery. His other engineer colleague is not coming as his partner is ill and he's looking after his child. The electrician who said the hot water was on before he left yesterday (it isn't) has still not arrived as he's apparently stick in traffic. I've been told by the office that the job will be finished today even if they have to work on late but I have no confidence this will happen from the reaction of the engineer when I said that. It has been minus 16 here every morning and we are apparently not a priority. If the company doesn't have enough staff to keep a dedicated team on an install job then they absolutely should not be taking the jobs on in winter. The communication has been atrocious, with the exception of Matthew who had been trying to help but is obviously getting the runaround. Chris the manager had the cheek to get stroppy with me for having an attitude - show me someone who wouldn't be having an attitude in these circumstances! The solar panel install went well, but that seems to be a completely different team. Altogether, Greener Energy Group do not have the staff and/or organisational skills to carry out these jobs. Avoid them.

Good experience all round would definitely recommend.

Solar panels,inverter,and Battery installed in a day and working perfectly,all fitted within 3 weeks of our quote. Very pleased with the whole process 👍

Seamless guidance through complicated lengthy process. Very professional and well informed Thomas made the daunting very navigable.

Greener Energy turned up promptly and managed to install our panels and battery even though there were some issues with stormy weather that interrupted the process. All the workers involved were polite, friendly, efficient and nice to our dogs.