Iris is very helpful and friendly , I got all the information I needed quickly and reliable. It was a pleasure to book with her support. Thumbs up!

*UPDATE* It has been a month since I left my review & my complaint has finally been resolved so I am therefore providing this update & have revised my rating. It is regrettable that I had to leave negative comments in order to get redress & I still stand by the comments I made about communication. An apology & explanation would have been nice but as they have now rectified their mistake, I will give them another chance. Original review……. Very disappointed with Logitravel, their customer service is the worst I have ever experienced. They made a mistake with our booking & refused to speak to me. Our confirmation booking clearly stated we had free car parking but when I tried to arrange it, our code was not accepted & after making several phone calls, I discovered Logitravel had made a mistake on our booking & we would have to pay for it ourselves. Whilst I appreciate it was a simple error, (but their mistake, not ours), it’s the way they handled it which caused me concern. Their customer service is appalling, they simply refuse to ring you or return your calls. Getting through on the phone is very difficult as they don’t answer & attempts to get through are terminated. The first chap I finally managed to speak to said he’d investigate but he wouldn’t ring me back, he’d email me instead, but then didn’t bother to. After five days of waiting & time running out, I spent ages ringing again & this time a chap checked our booking, confirmed we had free parking & attempted to book the parking on our behalf but failed & said there must be a problem. He too said he’d investigate & email back but I asked him to ring me instead …. he refused! He did email & I responded several times but they never replied & I haven’t heard anything from them since. I’ve never come across anything like this before, a company who is aware of a problem yet not prepared to ring & talk to customers. How can you sort/resolve issues if they won’t return your calls? This is very unprofessional, they made a mistake & weren’t even prepared to acknowledge it or offer an apology, never mind offer to pay (it was their mistake after all). Had they done so I would not be writing this negative review. This time it was a simple mistake but what if their next mistake was one which had serious consequences resulting in a huge financial loss, loss of holiday or both? That is a risk we are not prepared to take so won’t be booking with them again. It seems to me that once they’ve got your money they are not interested so I’ll probably check their online price then ask a reputable, trustworthy company who values my custom to price match.

So easy to find accommodation & so easy to book. Great saving too against other booking sites.

We booked our transatlantic 21 days cruise from Rome to Fort Canaveral with MSC Meraviglia though the talented Iris with Logitravel agency and it was really a dream come true! From the great support from Iris to the cruise itself, I can only compliment. This was our best family vacation ever so thank you for this amazing cruise experience!

Had a great experience booking a cruise with Iris Madico. Everything was exactly as explained/expected and we had a wonderful trip. I look forward to booking more cruises with her.

Iris was a true professional giving valuable advice and recommendations. We even upgraded as it is a wedding anniversary.

We were interested in the May 8, 2023 cruise from Miami to Genoa aboard the MSC Divina. Iris Madico assisted us with the booking. Iris answered all our questions and completed our booking in a prompt and professional manner. She ensured we took advantage of all applicable discounts. Iris was/is a pleasure to deal with. We would not hesitate to refer Logitravel to family/friends especially Iris. We recently also booked a cruise through the Logitravel website Oct 31-Nov 8 Haifa-Barcelona aboard RC Rhapsody of the Seas. Thank you.

Iris was accurate, articulate and returned phone requests when asked. It was a very efficient experience.

I had a good experience booking the cruise. I have just got to the stage of paying the deposit and hope the rest of the booking process is as smooth. Iris Madico guided us through our first cruise booking and was very helpful

Iris is so helpful and always ready to answer any questions