I am so pleased with my duffle coat
I am so pleased with my duffle coat, colour, style, fit, and stitching is so perfect. The tartan lining is beautiful as well. Thankyou. Jen
Very poor service
Very poor service. Made order on line. One week later they come back and say out of stock and suggest trying different colour and size. Go back on line and site shows original choice still available. Try elsewhere if u do not want to water your time.
Very disappointing customer service and communication
Having purchased a men’s Duffle Coat Classic Fit I had to return it for a full refund due to it not fitting as per their online size guide. The length measured 107cm from nape to hem, considerably more than the stated 100cm and also 1cm longer than their longer length version. As the coats are handmade, I understand there is some variance in the measurements but this is significantly more than I expected and makes it very difficult to estimate an appropriate size. Disappointingly, the thin plastic wrap had also been damaged in transit and re-wrapped by the delivery company. As a result, no returns label was enclosed and the hanger damaged. I placed a further order for a shorter styled coat but in view of the inaccurate measurements requested for the cost of the original return postage of £10.45 to also be refunded. My written request for this was ignored with no response or explanation from the company. The quality image they try to convey in the marketing of their products is not replicated in their customer service.....beware.
Fast delivery and excellent product.
Fast delivery and excellent product.
Great quality coats that fit well
Great quality coats and was posted pretty quickly. I found that the coat sized by chest size fitted better than those with S/M/L. Could do with more pictures of every colour (I wasn't expect white trim on a black coat). The coat I did go with is lovely, good material, fits perfectly and feels great. I've had other duffle coats in the past but now I see they just can't compare. Highly recommended.
Great quality
Great quality, was reduced and free delivery!!
Excellent
Excellent, attractive, useful and appropriate coats. Definitely to be recommended. Good delivery service. Unfortunate you have to pay for returns but it is a small company.
Excellent product quality
Excellent product quality, fast delivery, reliable size guide, super!
Verified
Excellent service
Excellent service - arrived in perfect time for my daughter's birthday. She loves the duffle coat - indigo blue, size small - fits perfectly and still leaves room for a jumper underneath. Great quality too.
Cosy & Warm
As per my email on 19/12/18: Hi DC UK, My navy duffle coat arrived yesterday - Christmas prezzie to myself. I had to write to you to express my glee. It is beautiful and superbly made, lovely soft fabric. I haven't been out in it yet, but I'm pretty sure its going to keep me cosy & warm. Many thanks & Merry Christmas, Sherilee. 04/01/19 update: Have worn now and the coat is indeed keeping me cosy & warm.