5 months in, our problem is back. Work only covered for 4 weeks. Camera footage already deleted from file - £900 paid for a crap job.

Called to request engineer to attend a partially blocked toilet. Engineer arrived within timeframe of 90 minutes. Pricing was for an investigation quote prior to work carried out. Engineer was very knowledgeable. There was a lot of phone calls from office to engineer and to me causing time delays. They request payment via an online app… first time I’ve had to use this and does not allow credit card payment. Would be difficult to use if not an app user. Paid the said cost, which was higher than the advertised investigation cost but the engineer had to use a camera to find exact cause. Once paid, they came back on the phone again to ask for an extortionate amount extra to rectify the problem. Totaling over 1k! Declined the work. Be cautious using this company.

Like other reviews I felt ripped off. A sink drainage problem led to a call, I accepted £120 plus vat for attendance within a few hours of the call. The problem was "diagnosed" within seconds of their arrival and the quotation was well over £500 for a permanent fix which I declined as being a rip-off. I settled for just getting the drain unblocked which was less than 30 mins but still £350. Its difficult to avoid the conclusion that this is a calculated policy, get into the house when there is a problem then use any excuse / issue to ramp up the price. The price doesn't bear any relationship the the actual time and materials used. My advice is to avoid, you have been warned.

My father in law called PM247 when they had an issue with a blocked sewer pipe. Unfortunately, he has dementia. My father in law explained that he couldn't do online transfers and would have to pay cash. When PM247 unblocked their drain, they were told that it would be £575 for the work. When they were shocked, PM247 said that he would knock £25 as a discount. They left with £550 cash for 1/2 hour work and didn't get a receipt or invoice for the work done. Tried to speak to the company, but just got as far as Scott and he didn't want to know. Couldn't refer us to a manager, didn't have a complaints procedure, please do not use this company - total rip off. Phoned again on Monday 28/10/24 to get an invoice and they told me that there was no record of attending that address.

The whole experience felt like an organised rip-off - came quickly, identified the issue and then gave ridiculous price for the work. 2 hour job priced at a days rate - couldn't accept my bank from their nominated list and then hounded me continuously to make payment even when I was in a meeting. £150 for a 15 minute consultation seemed like a waste of money. Slightly aggressive tone from everyone I dealt with - I would hate to think if I was an elderly customer - AVOID.

This is the worst plumbing company I have ever used. They charged me £144 for a callout and then quoted me £404 + VAT extra for changing a tap in a bathroom sink. When I queried the quote, they offered to reduce it to £375 + VAT. I rejected it, and the plumber was quite rude and tried to explain to me that everybody in their office needed to be paid. Avoid!!

Sadly caught out by panic mode, pensioner, drains blocked. Overcharged by a lot of money. I feel conned by the company. Won’t use them again. Hopefully learnt my lesson.

Service was great, but the price was an absolute rip off. £390 for a half hour job that required a part that costs about £20

Do not use!!! Absolutely ridiculous price just to cap off a shower and left me with no choice to pay it otherwise my tenants would be left without water!!

Just be aware of call out charge £120 plus VAT . The office then informs you of additional charges when the problem i.e the stopcock tap needed replacing . Total charge £470 !!!! Plumber wasn’t there more than 1 hour after going to Screwfix to get the tap . Very, very expensive . We called out a plumber to replace our tap in Devon . Charge in total £85