Total con-men. Avoid like the plague. 100% a rogue operator that will definitely rip you off. You agree to a £144 call out, then they turn up and automatically quote a ridiculously elevated fee, so you either pay it or cut your losses and write off the £144. Complete scam.

Took £3k off my 88 year old mother for toilet & pump work plus said immersion tank needed replacing . New immersion they fitted leaked over night . 2 months of her insurance company sorting dehumidifiers , repainting and replacing ceiling of lounge below . No apology and no offer on any sort of refund . Scoundrels , you know why they want money up front and no credit cards

Call out fee £144 inc Vat but nothing is done in the way of minor repairs that PM247 guarantees to undertake inclusively. Then comes the bombshell of a massive quote of £1500. The same job done through Checktrade and cost me £250. Never use them.

Having been given a time slot on the same day, I was called later to confirm the engineer would come earlier, which he did. Very polite, courteous and smiley. Gave helpful advice. Customer services polite and very efficient, all emails and text sent immediately. Job done very quickly, I couldn't fault them

Marcus was excellent!

Please stay away and do not make the same mistake I did. Quoted for a repair as our hot water was not working. Would not give me the breakdown of the cost of the part that needed repairing. Asked the engineer if changing this part would give me hot water and response was yes. Over £400 later part replaced and still no hot water. I even had to go to screwfix myself to replace the control unit which blew up whilst the repair was happening. Company hold no liabilty and say you have signed a contract. Stay away from these pirates! Wish I read the other reviews first.

On phoning PM247 I was quoted £144 inc VAT for a camera inspection with the purpose of finding the location of a drain and extracting a rod which had beome adrift in the drain. The operator arrived without the equipment to extract the rod but having revised the quote to £594 which I paid before he would start put the camera down the drain and defined the location of the subterranian pipe to within 200 mm in either direction. The pipe when eventually located was the other end of the garden and at right angles to where he said it would be. On contacting PM247 for a partial refund they said that they would only progress the matter if we submitted a full report from a professional company which would obviously cost me extra with no certainty of a refund. PM247 refused to meet to examine my complaint so in my view deserve do not deserve to be in business!

As other reviews highlight this company will massively overcharge. inital fee of £114 quickly turns into another £450 if drainage equipment need using which in most cases and mines it did. They did the job but very expensive - recommend get other quotes - use Dynorod other reputable company.

highly overpriced, if you want a quote you still have to pay £144. Avoid, compare other services as they will do it 75% cheaprer. I had an obstructed pipe which i clearly described in the phone call. They said it will cost me £144 and some more during the visit but the plumber needs to see it first. After checking the pipe he needed to use the specialised tool which looks like a hoover and decided to charge me £474. Now my reaction was like it cannot be this expensive, from £144 to this? I said I am only paying the flat fee of £144 and I will do it another time. I then got another plumber that did the whole work for £120 the next day in the morning. This is a very unethical pricing technique to make you pay regardless and hide the actual price until you cannot back down. Avoid, and just use a local plumber that is ethical and does not markup a 2x.

Awful - scam. Do not use. Tried to charge me for nothing. They say no call out fee but then try to charge for a call out!