Well, I am very pleased with your product.

The water filter cartridges with this Water filter are not fit for purpose because the water pours through them so it can't be filtering . I rang the UK number for their customer services regarding a return label. I got through to someone in India there was a loud buzzing on the phone. He said he couldn't hear me and would call back. He didn't. I phoned 2 more times got the same man and the same thing happened both times. I rang a fourth time and got a Woman this time her name was Ashwina. I told her I want to return she assured me it was a free return as I was in a 100 day trial policy. She did not send me a return label so a couple of days later I started a live chat. I wrote that I want to return the item and the chat asked me why I want to return and then when I replied asked if they could call me. Well I thought that odd and even stranger when it was Ashwina again. Anyway she tried to persuade me to keep it and I insisted I want to send it back. Once again I asked if it was a free return and she confirmed it was. A few days later I still had no return label so I emailed her asking for the label. That was ignored. I rang again and this time I got a man speaking to me in a foreign language I tried to explain I had spoken to Ashwina and he started laughing and carried on talking in this foreign languish. I decided then there's something very dodgy so I opened up a dispute with PayPal. About 6 days after opening the dispute Ashwina got back to me by email telling me the address ro return and all return expenses label tracking had to be paid by me. Total oppersite to what she said two me twice previously. It's a heavy item. I think it's going to be costly return So at the end of this I'm out of pocket and they have their scam item back ready to sell on to the next victim. In summary there are some very bad 1 star reviews on here& I find it strange that they can go from 1 star to 5 stars. My advice avoid this company at all costs . This is an update . The return cost me £9 for an item that was on a 100 day trial period. So I'm £9 out of pocket and Pheonix water gravity have their product back ready to sell again. In reply to Pheonix Gravity's response to my review. I asked Ashwina in 2 separate telephone conversations are the returns free and on both occasions over the phone she said yes as I wss in 100 day return policy. However it took her 8 days to send me their address to return. No label just an address in that email she said the return cost was up to me to pay. No apology for the mis information. I did email her back questioning this but my email was ignored. I spent £9 on next day delievery it was recieved back to Pheonix a week ago . I've not recieved a refund. Thank god I paid with PayPal. Paypal told me Pheonix have recieved the product. PayPal emailed them regarding my refund on the 15th They recieved it on the 10th . I spoke to PayPal yesterday which was the 17th and so far they have not heard back from Phoenix so as from today the 18th I'm still waiting for a refund. Regardless of thee reply from Phoenix below . I stand by my review. There's something dodgy about this company and avoid at all costs.

Brilliant system and I have bought another for my daughter

Quick, helpful and friendly communication. Much appreciated.

Quick delivery, all as described, easy to assemble, looks great, water tastes delicious - very happy

I agree with everything in the positive reviews. The filtered water makes a lovely cup of tea, we enjoy a glass of water now without the taint of chlorine. It is reassuring that microplastics and other undesirable substances are eliminated. I did hesitate before buying it but I can thoroughly recommend this filtration system for it’s simplicity and ease of use.

Excellent purchase, really pleased with the phoenix gravity water filter. Best decision we made,water taste really nice to drink. Well we'll happy,i wish we bought ed long time ago. We use it for cocking and good bye to bottled water and carrying boxes of water. Huge saving on the long run and healthier water to drink. Many thanks

The phoenix gravity team are amazing, they have kept in contact with me and given their upmost support,when I had a problem with my order, they have been the most professional team I have come across when ordering an item

REVIEW I bought 2 complete systems including stand and the fluoride filter, the 6L for myself and the 8L for my daughter and grandchildren’s household. We are extremely pleased with the product and filtered water quality. There’s not anything much more important than the purity of the water we drink and cook with. We are what we eat and drink.

Upon receiving my gravity water filter, I incorrectly thought that I was missing some small items, and so I reached out to customer services. Their response was prompt and courteous, and it was obvious they had read my email throughout, taking in all I had said. Not only kindly explaining to me where the items were but attaching an image of the items I should have, showing where to find them. In all we communicated a few times and each time the service was exemplary, which instilled me with confidence in them. The gravity water filter itself was carefully packaged, including soft covers for each shiny, stainless steel part to ensure they remain unmarked. I have been using this product for several days now and the water is crystal clear with a silky smooth texture and what to me is a clear and clean taste, if this makes sense. A friend recommended this company to me and from my personal experience, I feel confident in recommending them to others.