A truly excellent water filter made with high grade stainless steel, so welcome after years of plastic filters! My water source is from a gravity well and after UV screening to now filter water via the Phoenix makes for a very pure source of quality drinking water.

Thank you for this filter which works perfectly.

Complicated fiddly set up, bigger than expected, no nice wood stand, maintenance sounded equally fiddly and annoying. Sent back and given full refund

Quick delivery . Great water filter . Takes away all the necessary heavy metals and bacteria. Value for money

Certainly not very robust. Parts included differed from the scant instructions. Took over an hour to fix cartridges and not sure how correct they were. Had to phone for help with tap. Again different fittings seemed incompatible with what I’d expect tap washers to be . Tap leaks constantly so unusable. It’s also very heavy so doubt I’d cope with replacing parts etc. very disappointed and wasted £280. Doubt I’ll get refund but have asked. I will update if I do get refund. Won’t recommend.

Je suis ravie de ma fontaine phoenix, j’ai pu trouver un tuto sur YouTube pour le monter parce que la notice est en anglais, je l’ai monté toute seule et l’eau est très bonne ! La livraison a été rapide et efficace. Aucun problème! Merci 🙏🏻

Ordering replacement filters was easy. The process was simple and the order was well packaged and received quickly. Instructions on fitting the cartridges was included. A very good ordering experience.

Great thanks

Beautiful looking ,taste good,I like it but it would be very nice to see how much water left!

My experience with Phoenix has been the best I've ever had with any company. I had serious concerns about the jug filter I had been using, and so it was important for me to have all the facts before I changed to Phoenix. Right from the start, they were incredibly helpful, they answered my (many) questions promptly, and were completely transparent about their product, and gave me honest advice. I got my filter up and running last weekend, and apart from looking beautiful, the water tastes completely pure...now, in comparison, I realise that all the jug filters I've had in the past, did have an aftertaste. I have told everyone I know who has a jug filter, to change over to Phoenix, my sister already has.