We were issued a wrong vehicle, but were too jet legged and tired to realise. We wrote them an email in morning and they accepted this and offered us an upgrade as a replacement. They were super nice in handling everything.

The check in wasn't serious. When we arrived at our first step of our trip, we didn't have all the comforter for the night. We have to claim before departure the portable heater. At the check out the check up of the van was much serious than the check in. The tanks weren't empty but the gas bottle was.

One on the cheapest solution to get a van and the van had no mechanical issue so this is the good point another good point was the hotline support, effective when we need it very disappointed about the cleanliness inside. It was very dirty especially the carpet on the walls and the roof. The light inside the the bathroom did not work after 2 days so we were in the dark for the shower.

Wir hatten das Premium Paket abgeschlossen, doch erhielten keine volle Gasflasche und kein Navigationssystem, wie angekündigt. Stattdessen war die Systemsprsche des Autos auf japanisch und man konnte nicht mal Radio hören. Abgesehen davon waren wir sehr zufrieden, das Auto hat beim Fahren keine Probleme gemacht und uns sicher von Auckland nach Christchurch gebracht.

Overall very good but the vehicle hadn’t been cleaned well prior to us collecting. Grey water tank not emptied, curtain missing, shower floor dirty, suspected gas leak from LPG bottle.but in saying that we would recommend to others

Bed bugs, leaking doors and leaking waste water - Disgusting. Avoid Lucky rentals at any circumstances.

Very friendly and helpful staff. Renting and returning the camper was quick and easy with valuable informations. However, the camper had it's issues with a list of complains, including a trip to the mechanics that cost us a detour and half a day without a vehicle. But overall we had an amazing time cruising through NZ with a freedom campervan.

Just an all round happy place, staff where very friendly and helpful, totally stress free 😀

No problems whatsoever, just as described. Can’t expect any crazy technology from a vehicle from 2001. Recommend to bring a Bluetooth connector that has charging ports.

The reservation of the camper worked perfectly, all services booked were fully comlied with. The staff was friendly and very helpful. The campervan worked perfectly and the condition was very good despite some sings of wear. Thank you Lucky Rentals thanks to you we were able to enjoy a wonderful and unforgettable time in New Zealand!