Verified
The van is not available to sleep in
The van is not available to sleep in, because the windows don't close and the wind enters. Also, the fridge don't work and the door doesn't close well, the inside lights don't turn on. All very bad in the van. The people who attend us were very friendly and lovely.
Verified
Great staff either end
Great staff either end. Very friendly.
Verified
Very good service and nice employees
Very good service and nice employees The process of picking up and giving back the campervan went smooth and the everything was alright. The campervan was in a very good state and well prepared. We had an issue with the campervan, this is not the best, but can happen. Lucky rentals provided a substitute van the same day.
Verified
Everything went without a hitch
Everything went without a hitch. Pick up was very easy and drop off the same. Staff were very friendly, even got called Love and dear about 50 times by some cheerfull lady in auckland.
Verified
Great holiday away, few concerns.
The gas bottle was empty, so we couldn’t have a hot shower or use the stove top. We couldn’t find a place to refill the bottle when we noticed it was empty. There was No egg flipper or tongs. But we did have a fork And no discount for cheaper petrol because the barcode was broken on the key ring so it would not scan.. Besides this the camper was prefect for our holiday of 13 days on the road.
Verified
Great
I am more than happy to continue using your company's services. The entire process went very smoothly, and the staff were incredibly polite and helpful. I truly appreciate the extra day extension on the rental due to the ferry delay. Thank you so much!
Verified
Incredibly smooth process
Incredibly smooth process, lovely staff that explained everything to us since it was our first time renting a camper!
Verified
very bad experience. Health and safety concerns. Stay away!!
There are so many things wrong I don’t even know where to start. Sure, you get what you pay for but practices of this company go beyond nuisances and are safety and health concerning. I can absolutely not recommend doing business with them. Pay a little bit more and save yourself hassles and your vacation. 1) Starting with the airport pickup, I contacted them in advance and was told that I MUST call them from the airport. How the heck if you’re coming from overseas and not have a local SIM yet? It adds so much hassle. Eventually I spent tens of dollars in roaming and was for minutes in the line. Eventually I was told to go where the hotel shuttles are. Went there waited, waited, waited. Turns out they waited somewhere completely different 2) Yes the vans are old which is ok. But what is NOT ok is how gross they are. No cleaning. Found other people’s clothes and headlamps between the cushions. It stinks and the walls are greasy 3) Many things are broken and that’s fine where but a safety concern. However, the gray water hose was broken (deliberately “fixed” with duct tape where it was leaking) and leaking at the connector as well. Whenever we had to dump half of the gray water was leaking in the floor! 4) We had a baby and booked a child seat with it. Only afterwards I learned that this seat including the way it was installed is plain illegal in NZ and jeopardized the safety of my baby
Verified
Good First experience for my father
Good First experience for my father. Happy about this van ! Just no to much ustensiles (no sponge, dishes towel, dishwashing and just enough for the dishes) not very good explications (full the water or found the belt for the middle sit )and the van was not very clean.. ( we found a used handkerchief under the cover ) Without that, my family enjoyed very well this experience 😁
Verified
READ BEFORE YOU RENT
READ BEFORE YOU HIRE Hired van for 2 weeks. First van smelled of sick dirty grubby interior and had grinding noise coming from Handbrake drum. We were given another vehicle by The Boss who said it was ready to go. After 1:5 hours of driving we noticed rear tyre seriously under inflated. Had to spend 1:5 in garage sorting it out. We were also bitten by FLEAS from the bedding. The Boss says that they safety check every vehicle... Oh No they Don't. They sent us out with a dangerous tyre 20psi below required pressure. He also thinks their standards of hygiene are good enough and that's the problem.They took $90 bucks off our Bill but this van was a horrible experience and ruined the 1st 2 weeks of the trip.