L accueil était bon. Le van avait beaucoup de kilomètres, il consommait beaucoup, les équipements étaient vieillots: suspensions, essuies glaces, sommier supérieur grinçant, propreté et état du linge douteux, prise qui ne fonctionnait pas. Le van a néanmoins tenu jusque la fin de notre périple, le prix était cher pour la prestation.

was very good

Where to start...... First, when we went to pick up our Camper at Christchurch, the very unprofessional and almost annoyed girl who worked there told us to wait an hour because the camper wasn't back from service yet. I understand that happens; it's no big deal. We then had a very brief demonstration of the camper's features and a lot of "you'll figure it out" from the same employee. (Blonde, young, slightly curly hair worked on the 21st of Feb 2023) Someone should have a serious conversation with her. We drove off hoping to enjoy what we had rented at this godforsaken company, only to find out during the trip that the Van had the following issues: - Broken interior (almost enough sharp edges sticking out to make it a hazard) - the dishes were greasy and dusty (I don't know how that happens) - the fridge smelled .... funky, if not rotten - the built-in USB Charger didn't work AT ALL - The outlets only worked if attached to outside power at a campsite, which, in combination with the USB chargers, made the onboard power supply obsolete - The Bed rails were broken, and they gave us the wrong cushion to fit between the rear seats, so we had a hole in our bed. one of two lamps didn't work - the port for the freshwater was 90% broken off, and by the end of the trip, completely unusable - the pressure valve of the freshwater tank didn't work, so water came spewing out the port while filling it up, so it took 40 min to fill VERY slowly - THEY DIDN'T EMPTY THE GRAYWATER TANK, disgusting - And by far, the most annoying thing that ALMOST COSTS us the trip is that they "serviced" the car but forgot to check the cooling liquid level. Which ALMOST led to a complete engine failure. We called three times and every time, we received one to three calls back, at the end, we received the same conclusion: either deal with it or wait a few days for a new camper or a week for an appointment at the mechanic's shop. I can't say that the car itself was bad; it worked fine, even if the starter and motor had their little hiccups and needed some special attention while driving. In Auckland, we were greeted by a very lovely lady asking us if we had any issues; we explained everything (see above) to her. She made sure her superiors received the complaint and apologized a hundred times. This woman handled everything as professionally as we would have expected Lucky Rentals to be. We made the most of the trip and had the time of our lives, but I deeply regret renting at Lucky Rentals. Lucky Rentals only receives one star because 0 stars is not possible and because of the lovely Auckland Lady. RENT SOMEWHERE ELSE. Please

It was all perfect! The car, the equipment,,the lovely staff. The collection, the return of the car easy and fast. Nothing to complain about! Well done!

The Campervan did what needed to do

Très belle expérience en famille. Le van adapté à nous 5 et nous a conduits là où nous le souhaitions. Toutefois, le véhicule était vieux et du coup, il avait pas mal d'avarie (pas de plein phare, fuite d'eau par une fenêtre, joints ne tenant pas, vis ne tenant pas,....).

Lucky rentals don’t set out to offer the newest or flashiest campervans, but our Lucky Rover van was exactly what we needed - simple but comfortable, and it drove very well for the four days we hired it to travel from Christchurch down to Wanaka and back. It’s a budget outfit but the service was excellent and friendly.

Gps don’t works we paied for this Never give back the money

We didn‘t expected for our 4 Week Trip from Auckland to Christchurch to get a 18 year old Vehicle with 500‘000 km on it. Well we kneew that we didn‘t pay for a luxury modell but this was unexpected. We made almost 5000 km and after 3 weeks the key broke in two pieces. Luckly we could still drive but our car was the last week unlocked. The people from lucky rental where friendly and the service good. But i do not understand that we got such an old car with so many kilometers. Next time i would book direct and get a confirmation with all the details about age and km from the camper.

Sadly the van was not really the vehicle for us. It was tired internally and the top bunk smelled, so we used the bottom seating for sleeping, which didn't have enough support. We took the van back 2 days early and received refund for those days and two days rental fees compensation. The staff made a decent attempt to remedy the situation to be fair.