Verified
Lovely way to spend an afternoon
Have just spent a lovely afternoon with my daughter at Flower Station, Hampstead, learning how to create a hand tied bouquet. Would highly recommend to all of you who love flowers! Maissam was wonderful and very patient on a very hot day in the greenhouse! Can’t wait to go back again to learn some more. We didn’t really know what we were getting but the results are amazing. Absolutely beautiful flowers and have now learned how to prepare and care for them. Worth every penny!
Verified
Extremely Disappointed with Product Quality and Customer Service
I recently had the unfortunate experience of purchasing a £50 bouquet from this company, and I must say that I am deeply disappointed with both the product and the customer service provided. Firstly, upon receiving the bouquet, I was appalled by its horrendous condition. The flowers were wilted, some were damaged, and the overall presentation was far from what one would expect from a product in this price range. It was evident that the bouquet had not been handled with care or prepared with the attention to detail that should accompany such a purchase. Seeking a resolution, I reached out to their customer service department via email. It took an five working days for them to respond. Unfortunately, their proposed solution was equally disappointing. Rather than offering a full refund for the subpar product, they suggested redelivery of the bouquet. It is simply illogical to expect me to accept a replacement when the initial delivery was in such an unacceptable condition. A refund would have been the appropriate and fair course of action. Furthermore, the lack of empathy and understanding from the customer service representative was disheartening. Considering the exorbitant price I paid for this bouquet, I had expected a premium product and exceptional service. To potential customers reading this review, I strongly advise against purchasing from this company. The quality of their products is severely lacking, and their customer service is unresponsive and unsatisfactory. I regret my decision to trust them with my order and sincerely hope that they take this feedback seriously to improve their offerings and customer support.
Verified
Best place to get your flowers in…
Best place to get your flowers in London!!!
Verified
Julietta
Julietta, was very warm and friendly while she arranged a beautiful bouquet for my mothers 60th! Thank you!
Verified
They are the most amazing florists
They are the most amazing florists Perfect service - with a smile- every single time.
Verified
Great florist and great prices
Great florist and great prices
Verified
Beautiful flowers
The flowers were easy to order and they where beautiful when delivered.
Verified
Amazing flowers and service
Amazing flowers and service, would highly recommend!
Verified
Unexpected stop-off; Great service
Went here on an unexpected stop-off for some emergency flowers, and could not have been greeted by a warmer florist, Sergio! He was so helpful and accommodating, helped us pick out the best combination for our friend’s birthday and was great to talk to! Beautiful place beautiful people, everyone needs to go. Thanks SERGIO!
Verified
Lovely flowers but I was most impressed…
Lovely flowers but I was most impressed by how they went the extra mile in delivering them