Slow delivery and non existent communication. Don’t bother trying.

Great service great slabs at a reasonable price Looked on the website found the patio slabs we needed ordered and paid they delivered them 5 days later all hassle free drivers turned up covid safe what’s not to like

Great company to order from. Easy to use website, fast delivery and great products at great prices. Lots of negative comments about these, don't listen to them. They seem to be blaming the company for the delivery driver issues. This is out of their control. Plus, the driver is not paid to put them round the back, they and the courier are paid to deliver them to your kerbside, period. Try talking to the drivers nicely and they make help you, but don’t expect it. I gave our delivery driver a tenner, and he put them exactly where i wanted them. I gave him the tenner, as he would have put them there anyway, as i did not expect it and asked him and spoke to him like a person doing a hard job.

I had several cracked slabs 6 x 600 by 900 all broken getting hold of anyone to get this sorted it a nightmare I have emailed but had no response phoned but get fobbed off and used the website to alert them I just get allocated a ticket but you need a user name and password to view the status of your ticket tried to register for this but that does not work If it was not for the fact i had a good builder my patio would still not be finished I would not recommend this company to anyone Still waiting for some sort of a response and it now been 5 weeks i don't normally do reviews but if this stops one person from using them i have done a good deed —————— Wow you put a complaint in and you get a response I have no email I have chased the email 3 times

Some of the paving stones were cracked

Delivered exactly as stated and very helpfully put where we needed them. Well wrapped - one slightly cracked but we had a spare in the pack. Beautiful product - very happy with look and quality.

I bought an ornamental stone patio feature. It arrived in good time but 2 parts were broken. Since then I have emailed them and was promised replacement parts in 5-7 days. We are now at day 28 and after several broken promises I still don't have the replacement parts. I've tried phoning them but so far have been on hold for over 30 minutes. They seem to only have one call handler. I spent nearly £500 on this product which cannot be used as it will have gaps in it. No one bothers to own the problem at their end and see it through to a resolution. You find out how good companies are when things go wrong. I don't mind the original problem occurring but the process to resolve it is appalling and the problem still isn't fixed. What's more when I have finally got through to an operator and said I thought the delay in answering the call of 34minutes on hold was bad she sarcastically told me it was not a busy day today and that the wait is normally 1.5 hours to speak to an operator - no apology! Their staff member continually deflected and never apologised for the service experience I have had. When I suggested that if customers are having to wait an hour and a half that maybe they need more staff she continued to deflect rather than saying anything positive. You can't deal with companies who don't show any empathy and don't own or acknowledge their mistakes/weaknesses. I would strongly advise you to stay away.

I am happy with my floor. Thank you.

Speedy delivery, very easy to order great staff

Useless. First order cancelled as couldn’t get the slabs picked up. Next order turns up 4 days late after paying extra for specific day delivery. If you want to lose money and time by all means use this company. No response at all from my complaint.