Website easy to use

Excellent delivery, on time and careful driver. 3 breakages but considering the roads was amazed that wss all. Good product and reasonably priced.

Great website - ordered sample - hope to place major order soon

The website is user friendly but when using the live chat to ask a question, I still hadn't received a response after 45 mins. There was a note to say the average wait time was 40 mins. I left it open whilst I searched Google on my phone just in case they replied sooner. I thought the live chat would've been quicker than calling - it seems not.

I did have issues with over charging me on delivery by £40 but I did get a refund, but they did say as a gesture of good will ! I was never due the amount so I don’t know why it was a gesture of good will, the amount should never have been taken when I only authorised the invoice total

Having spoken on the phone to a member of your sales team, I decided to go ahead with my purchase and hope the delivery estimate to your store and to me is correct. I look forward to the arrival of my Arbour.

Absolute shambles, paid the asking price in full for a playhouse, several weeks after paying they asked for another £59 stating their supplier wanted more, so I paid it, was sent an email saying it would be dispatched at beginning of April, after i emailed 2 days ago I'm now told that due to a covid outbreak they can't dispatch until beginning of may, funny thing, I checked for covid outbreaks in UK and there have not been any. Very bad experience, never again

VERY BAD CUSTOMER SERVICE AND DELIVERY!! I have been waiting on the call for 2 hours and I have been given false Information about my order! They have told me my order has been delivered to my address but that is INCORRECT!

Although there was quite a delay in getting my patio I am very satisfied with the product now that it has arrived. Very good quality and well packed.

Very poor service. Took 3 weeks for delivery and only achieved once I had chased. Each telephone call took 1.5 to 2 hours to get through and then I was given false info twice. I was promised call backs which didn’t happen. Told delivery dates when the patio slabs weren’t even with the delivery company. No criticism of the actual product but very stressful experience.