Very helpful & friendly service

I ordered the globalstone patio pack 23.1sqm just before the Easter holidays. I was contacted by the delivery company shortly after and received the day after. Quality of the slabs are lovely abs great value for money! Highly recommend

I ordered some paving and was told it would take up to 5 days to be delivered. When more than a week had passed I phoned to see where the paving was only to be informed it was out of stock and would take a month to arrive. I run a landscaping business and this caused us a lot of problems and meant us having to delay starting a job and letting our customer down. I asked to speak to a manager and they said they would call me back, which of course they didn’t. I don’t think I’ll be using this company again as they are too unreliable

Best price online for the paving slabs we chose, arrived in the timescale advertised and got a call in advance to organise a delivery date and then a call from the driver again to find home. Still to unwrap slabs and get laid down in the garden but they look fine just now.

Good quality paving, well priced, arrived on day specified. Happy customer

To be honest I wouldn't have given any stars but this is the only way I'm able to tell customers not to buy from this company. I purchased a Dutch barn shed I had nothing but problems from start to finish the wrong size roof was sent so I had to put a tarpoline sheet over the shed I had to wait 2 weeks for the correct roof to be sent staff were very unhelpful blaming their suppliers. I upgraded to the 19mm shed which cost £240. When the electrics were been fitted it was noticed the shed was only 15mm. I won't go into detail with the various explanations. But I wanted to tell anyone thinking of buying from this company please DON'T.

Avoid! Don’t waste your time! Placed an order for slabs that were on offer. Delivery within 3-4 days it stayed. Delivery date came and went, no communication. I emailed raising a “ticket” automated reply stating someone would contact me by 5pm on the 29th, no contact! Phone the 30th had to wait 1hr 5mins in the queue to speak to someone who then put me on hold for 9 mins with no apology for leaving me waiting. Eventually told there’s no stock left your order won’t be coming 😡. Later that day I gets an email to say my order is being shipped and I should receive an email from courier company, which I did stating my delivery being delivered the next day. I reply to paving superstore asking what is going on to then get a reply saying “ignore that email there’s no stock”. Absolute shambles of a company!! Customer service the worst I have had. They can’t use the excuse we are in a pandemic as we have been in this for a year now. Get your staff properly trained on how to deal with customers! I should’ve read the reviews before dealing with this company as continually poor service!

Good quick service but communication could be improved

Very helpful friendly staff. Delivery came on time and my slabs are spot on. Would definitely recommend using them.

Ordered on 30th March, granted there was Easter but got this lot are a huge let down. I had an email telling me the slabs would be collected and delivered, tracking went wrong so I called the company and was told the delivery would go ahead on Monday/Tuesday the following week. The Friday before delivery I got an email telling me that between the conversation the day before and that morning, the slabs were all of a sudden out of stock (some 10 days after placing the order and paying). Called "customer services", waited on hold for an hour, spoke to someone who said they could supply the next slab up but wouldn't match the price. Massive issue is that they wouldn't guarantee delivery in time for laying the patio (kind of why I had ordered the slabs for when I had as I was off work for the week to complete the patio). This bunch of cowboys are quick enough to take payment for orders but seem completely incapable of honouring the orders and reckons it takes 5 days to refund the money! Stay clear, I won't be going anywhere near this bunch every again