Communication with customer service is not what I expected. I expressed I wanted the nighttime aligners to my “byte advisor” and they continued to have me request the amount through care credit to cover just the regular aligners. When they were speaking to me about the protection plan they told me it would be an extra $15 a month for the protection plan, that was not the case. It added about $40-$50 to my plan which was out of my budget. When I told the advisor they simply said “well most people get approved for the 36 month financing option”….. I feel like if the financing options clearly aren’t a set option for customers and obviously based on each customers situation then it shouldn’t be selling point for the protection plan since each persons plan is not one in the same. Luckily he refunded me back because I expressed I simply couldn’t fit that into my budget. After getting all of my dental records sent, I received an email saying my “Daytime Aligners” were sent. I texted the advisor letting him know that I told him I wanted to nighttime ones, he said it would be an extra $400 if I wanted it and that he would have to do a full refund and a whole new charge for them. I replied asking if it would change anything in my care credit because I already started making payments and I never got a response. I moved to emailing customer service, and finally got a response a few days later basically just saying sorry I got the wrong treatment plan but let’s go over your wrong plan! Then proceeded to tell me about the plan I’m not interested in and at the end asked if I still wanted to keep the plan…. I responded saying no I would like the plan I originally wanted and never got a reply. I’m just tired of the back and fourth, and the uncertainty of what I’m getting and paying for. I really wish I would of gone through somewhere else at this point. This experience is not what I expected.

Something feels off about this company. They repeatedly contacted me via email and text for weeks, urging me to set up a payment plan before I had even completed the online setup process (though I had already sent in my impressions). Eventually, they requested a photo of my teeth, which I sent. I have slightly crooked teeth from not wearing my retainer years ago. Surprisingly, within just 15 minutes, they responded, claiming after ‘careful consideration’ that I wasn’t a candidate for their aligners. The whole experience was strange and didn’t add up, especially given the minor adjustments I needed.

The communication was great and they were all very friendly and helpful.

I haven’t received the retainers yet. And haven’t got any update. UPS doesn’t show that they have received them yet.

Responsive--- until they get your money. Then they cancel appointments and do not take phone calls. There is a number you can call and they give the option for a callback. I have been in line for months-NEVER received a callback. Poor poor customer service. Shop elsewhere

Your company charged me without my approval!! This is fraud!! I have reported you to care credit!! If there was a choice to pick no stars I would choose that!! Still waiting for your call, it’s been over a week!!

So far all interactions with Byte has been positive. Everyone is really helpful. I’m still waiting to receive my aligners, but I’ve received a ton of products in the meantime. You can never say they don’t give you the right things to succeed.

Byte wasn't able to correct my bottom teeth when shown on the 3D image, so I elected to not proceed. However, I still have received aligners?? No one has return my calls, or email messages for support after numerous requests!

The staff is amazing. They reach out and help with any questions right away email and text.

Although I am still waiting for my aligners, so far everyone I have dealt with has been fantastic! Instructions with the byte impression kit were easy to follow and my Byte specialist kept in touch with me and answered any questions! I’m excited to start my Byte journey!