I have reported the shortcomings og the 196 phone due to the failing of the instructions to identify the 'ok' function button preventing my being able to use the phone's function If this situation continues I shall be forced to reject the item and request a refund

Fast delivery, Vat exempt too. Only criticism, the picture slots could be bigger

It works well

Easy web site, fast delivery, reasonable price. Phone is easy yse for elderly hard-of-hearing person.

Delivered to wrong and address and still waiting on refund for goods I have not received

I bought this for my mum as she is deaf an wears hearing aids an she can hear the phone well this phone has made life a lot easier.

Brilliant service, useful website, very suitable product at a fair price.

Really great phone for my elderly mum / she can hear really clearly with it. She is a little phased by all of the buttons but she is getting there. Very happy with our choice.

Slow run phone

The BT engineer called round. He said I was unlucky because my new phone is duff.