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Scott Wickman

01 July 2024, 09:41

  • US

Complete waste of my money and time

Complete waste of my money and time. No one should call or use this company. Absolute rip off. My first phone call with a TaxRise rep, I was told they could reduce my total amount owed, or reduce my monthly payments. I paid the small fee for them to do an investigation to see if they could actually help. They concluded after about 2 weeks that they could "completely help me reduce my tax issues." I then paid them $9,500. 9 months later, I had a different person call me almost every time they communicated, saying they were my new case manager (went through like 4?). Throughout the whole 9 months I was told (sparsely) what was occurring, and I was told NUMBERS of what their expectations were. Long process, but seemed to be going in the right direction. Almost 10 months in, I get my 'final resolution' and it is completely different than the numbers they had been telling me about since day 1. I am now paying more monthly than I was before I called them, and still owe the full amount. So I am now almost $10k behind where I started before I called them because of how much I had to pay TaxRise. When I asked about why my numbers were SO EXTREMELY different, they 'investigated' and apparently had been doing my numbers wrong for 9 months. Meaning 9 months ALL those various people were incorrect on everything they told me, and they are supposed to be experts?? They did not hold up to their representatives statement of being able to 'reduce my total owed or my monthly amount' at all. They offered no refund, and basically didn't own up to their 'guarantee' or mess ups at all. Their mediocre attempt at appeasement was to offer to 'do my 2024 taxes for free'. I hope anyone needing help with Taxes finds a company that can actually help them or speak to the IRS directly instead. DO NOT USE TAXRISE.

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kimmie ng

30 June 2024, 15:19

  • US

Diandre Lopez and Isabelle Gonzales are…

Diandre Lopez and Isabelle Gonzales are my tax handling case managers. Victor is the case specialist. They are professional at what they doing. We were very worried at first if this getting us to no-where, and paid $6600 upfront, let us in very low budget range to spend on other monthly basics. Lost job, it is a night mare, as we really struggle to spend every expenses, and plan, and work hard to get by. Sleepless nights, I hope Tax Rise team can assist more troubled tax payers down the road. We only need to have faith at their expertise, let them handle what they good at. We will keep all posted, the outcome.

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Tina

30 June 2024, 07:52

  • US

Taxrise is great they will make sure…

Taxrise is great they will make sure that they call it doesn't matter how many times to get in touch with you. Friendly they are working hard with my case to meet expectations.

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Lignell Lignell

30 June 2024, 01:36

  • US

Tax Rise is an excellent service and…

Tax Rise is an excellent service and one of the best decisions I’ve made. I worked with their associate, Michael Yanez who guided me through the entire process flawlessly. It took time for sure, but if you follow the advice given and the timeline, you should have as fantastic an outcome as I did!

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Jim Rice

29 June 2024, 05:55

  • CA

Very impressive group

Very impressive group. Were able to get everything straightened out with the IRS and they were even able to get penalties reversed.

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Leon Triest

29 June 2024, 03:39

  • US

Prompt, efficient service

I had worked with TaxRise in the past and they had negotiated a settlement where the IRS had agreed that the debt from 9 years ago was uncollectible. Yesterday I received a statement from the IRS demanding full payment in 15 days. I called TaxRise and the agent pulled up my file, verified my understanding was correct, and gave me quick, easy to follow info on what to send them and it will be resolved. It took me longer to do this review than to handle the issue. I highly recommend the pros at TaxRise.

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Anthony Brooks

29 June 2024, 03:01

  • US

Thank you Tax Rise

Everyone at Tax Rise has been a tremendous help; particularly Sahar Olomari at assisting with my tax concerns.

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The Doughty

28 June 2024, 05:14

  • US

I appreciate your service

I appreciate your service

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Charles

28 June 2024, 02:30

  • US

Very helpful and easy to work with

Very helpful and easy to work with

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Patricia

28 June 2024, 01:50

  • US

David W was very informative and…

David W was very informative and courteous. He explained everything and ensured that we understand the process. He also walked us through the customer portal to ensure we knew how to access it. He was very patient with us and understanding. David is a great asset to represent us and TaxRise.