Shocking floor tile arrived when it said but the wall tiles never and they didnt let us know, then they said they would come on friday they didnt then it was wednesday and guess what never turned up so we emailed today and they said they had been delivered and sent a picture of the floor tiles from the other week… we have to keep knocking the tiler back which might be costing him money or me if he puts it on the bill DO NOT ORDER FROM THIS COMPANY!!!! What a joke

Avoid this company and their poor quality tiles. Paint flakes off so easily that they can't be cut. Some arrived with paint missing from the fluting. Bought some tiles, advertised as 8mm on website and actually 9.5mm making them unusable. Sent replacements out which I had to pick up from the warehouse because customer service and logistic are inept. Funny how Liz and Sam only reply to the positive emails on here. Sam couldn't be bothered to reply to my email so fobbed me off to someone who knew was on annual leave. Liz refused to take a call as she was 'busy'.

samples were quick and perfect, so we ordered , but beware......the full order was 80% imperfect as most tiles were not good enough to use. Customer services said they were supposed to be imperfect to make look 'old', but no'old'ones in the 4 samples???????, we asked to return, and were told we could at our expense , this order was very heavy and delivered on a pallet, and as 'not fit for purpose' should have been collected, this was refused and the phone put done, very rude. They need to send samples that accurately show the product, obviously they picked out 4 good ones as samples, what a terrible company, we now do not have enough good tiles to tile our kitchen and £200 of rubbish tiles to bin

I ordered a full set of tiles for our hall and bathroom . The day after a promotion code came out for 15% off all tiles. I emailed asking if I could have this applied and within and hour they had issued a refund. Amazing help and service I really couldn’t have asked for more.

The online support is prompt, knowledgeable and helpful, the choice of tiles is excellent, the online experience is very smooth, but I’m marking down for the return policy which uses words that aren’t clear. WARNING: you cannot return left over boxes, even if unopened. You can only return the full order. Measure well!

Complete waste of time. Horrible customer service. Massive delay in my order. I received 102£ extra discount as a goodwill gesture but they took that back from me, took more than a month to get tiles delivered and when time came close they extended the delivery period by an extra 20 days. Horrific experience. Eventually had to cancel the order. I will never deal with them again and will go to consumer court for this inconvenience caused.

Beautiful quality tiles delivered on time. When we found that we needed more tiles, a very helpful lady called Lesley ensured they came from the same batch. Lesley also got our order out to us quicker than was originally stated, to help us out! Fantastic customer service! Thank you so much.

Absolutely amazing customer service from Emily, we placed a sizable order and then found out that we needed a few more tiles. They were all delivered on time and as described. We did have a few broken tiles, which was not bad when we had 110+ tiles, this was resolved very quickly and the patio looks amazing. Would absolutely recommend to anyone.

We recently purchased tiles for our bathroom refurb. I was in contact with Liz from the CS team re some questions, to which I received timely and constructive responses. Liz also offered me a 5% discount code out of goodwill! Within days of the tiles arriving, they rolled out an autumn sale for 15% off. It bothered me seeing as we could’ve saved some ££, so I reached out to Liz and she kindly refunded me the difference - no questions asked. Amazing. The tiles were exactly what we wanted too so we are customers for life. Thank you.

Excellent customer service. Lesley went out of her way to go above and beyond, she is a credit to the company!