Ordered tiles on 11th December (S907927). Selected delivery on 13th December because we are going on holiday on 14th December. No delivery, no phone calls no information by email or text. Now closed until Monday 9 a.m., when I am abroad. Absolute waste of time.

Second time ordering from here, and although the tiles are great, the delivery lets this company down. Four days late delivering first time and now a day late the second time. Unfortunately the experience dealing with the delivery company has been the worst experience.

Purchased porcelain tiles based on images on website and sample they sent to me. On their website it said "Please note that a small number of these tiles have a vein on - it's part of the design to mimick the beauty of natural stone." I expected some natural veining, but instead a quarter of the tiles had a feature that is meant to look like a crack across the whole tile, on them. This was not shown on the website nor on the sample they sent me. The cracked looking tiles are unusable however they have refused to refund for the tiles with the cracked feature. Not a very good service really, at least they should show a picture of this crack feature on their website so you know what you are buying.

they encouraged me purchase another order and use promo code. but there was no promocode place and i put the order asked to be paid back after the order. here is response: Thank you for your email. We are currently in a site wide sale period and the discount codes are not valid during this time. Once the sale has ended the discount codes will be applicable again Kind regards

Very friendly helpful service. Wouldn’t shop anywhere else for tiles.

Have been doing a full blown home renovation project and have had to place multiple orders from the Porcelain Superstore with the need for quick, reliable delivery. All the tiles we've ordered have come on time and have looked just like the samples. All in a great experience to date.

I ordered a sample of the rock graphite outdoor tile. The sample was great and based on that i decided to place a bulk order. Slabs arrived on time and delivery driver was really helpful. However when checking through the slabs the majority looked as if they were cracked or damaged. I contacted Porcelain Superstore who advised it was 'veining' and that is how the slab should look. I explained i was not happy with this look and argued it didnt look like that online or on the sample i had ordered and advised i would be returning. I was told i would have to pay to return these slabs. As you can imagine to return a heavy item was extremely costly. I have since received my refund but would urge potential customers to read the wording on the advertisement and enlarge the photos so you can have a true picture of what you are going to receive.

Disappointing Quality and Service – Would Not Recommend I ordered tiles from Porcelain Superstore to expand a kitchen project using the exact same tile I’d ordered previously. Unfortunately, the "same" tiles were actually a few millimeters off in size, an issue only noticeable once they were partially installed. Customer service pointed to a vague batch disclaimer buried in their terms, and they refused to offer any compensation, even though they never made us aware of this critical difference when placing a repeat order. Poor quality control and lack of accountability – I wouldn’t trust them for any future project!

We had some damaged tiles following a recent delivery. After notifying Porcelain help desk they replaced them within 2 days which was really helpful. Thanks Emily at the help desk for arranging this.

Customer service is non existent. Ordered tiles for our bathroom. Part of the order arrived within 2 days…when chasing the rest of it, we were told they had been damaged in transit and returned to the depot, fair enough, when are the rest coming…don’t know…we kind of need them as per us paying £36 for express delivery…we should be able to get them to you for monday…fabulous!!! Another part of the order turns up on Monday…back wall of shower tiles still missing…another chase up…we don’t know, they’ll be 7-10 days, nope, that’s not what your website said, our delivery note states next day delivery…well that’s wrong and if you don’t stop interrupting me I’ll hang up…erm I was talking and you interrupted me but ok…you know what? Cancel and refund my order and delivery charge and you need never hear from me again…EMILY did indeed hang up on me…shocking