I really wanted this to work! The website is easy to use and does the 'hard' work of choosing a courier - right? Well, that is where it stops, every parcel, without exception has been delayed by at least a day (not helpful for next day service) and generally, riddled with other issues. Customer services, whilst polite, generally are ineffective and polite platitudes don't get parcels delivered. So sadly, I will revert dropping my parcels and documents off with the local stationer, where I have some recourse if anything goes wrong. Great idea, very poorly executed.

The tracking is excellent and showed I had an address issue .. quick message to their face book page and was given the customer service number, they sorted out the problem straight away. Excellent and would be happy to recommend to anyone thinking of sending out parcels via Parcelhub

This is my parcelhub experience: ---------------------------------------------- 28 Sep 2020 1:23pm Courier Reassigned 28 Sep 2020 7:25am Courier Not Received 28 Sep 2020 6:11am Depot manifested for delivery 27 Sep 2020 5:11pm Loaded To Van At Depot 26 Sep 2020 6:18am Depot manifested for delivery 25 Sep 2020 4:27pm Label Reprint 25 Sep 2020 12:12pm Not Delivered - Large Item 25 Sep 2020 12:09pm Unmanifested 23 Sep 2020 3:21pm Courier Not Received 23 Sep 2020 9:10am Depot manifested for delivery 22 Sep 2020 8:10pm Loaded To Van At Depot 22 Sep 2020 7:03pm Parent Child at Depot 22 Sep 2020 7:00pm Receipt at Depot 22 Sep 2020 6:48pm Depot Receipt via Trailer 22 Sep 2020 12:56pm Despatch from Hub - Trailer Scan 22 Sep 2020 12:39pm Receipt at Hub 21 Sep 2020 6:11pm C2C Processed-Despatched 21 Sep 2020 2:29pm Carrier Receipt 21 Sep 2020 1:43pm Pre-Advice Loaded 21 Sep 2020 1:48pm Tracking number provided ---------------------------------------------- I'm imagining a little army of clowns running around in circles all taking their parcels into one tiny clown truck and then running out to put the parcels in another equally tiny clown truck, all the time bumping into each other and dropping parcels on reach other's feet.

Parcel Hub feel like they are consistently working for our best interests. They are competitively priced and have a good selection of courier options available. Our account manager, Mark has been excellent at understanding our requirements, both in the beginning and as they have continually changed. Parcel Hub deal with difficulties and challenges well and Mark is happy to get involved to personally help find solutions with me.

Excellent service, price and all round company - would work with them again!

Great, easy to set up, good communication, great rates. Collection is prompt and easy!

As a e-Commerce business, we worked with numerous logistic companies before and they all start off pretty well. But after the honey moon period or when the business grow and your requirement changes, we found that some of our existing logistic partners just cannot provide the additional service we required. We end up scouting around the market for other partners and even if you are lucky enough to find one, the process of negotiation, IT integration, account setup, etc are just nightmare we don't need. In the end, we choose to partner with Parcelhub simply because it has the connections we needed with all the carriers. The pricing is very reasonable and the customer service is top notch to say the least. So now we can diversify our shipping profile but manage it all under one account and one company. They also have their inhouse colour coded tracking system which means you don't have to go round different carrier websites to track your shipment as it is now all under one site. All in all, a very good company to work with. Keep up the good work lads!

Great service an superb IT support to help get us up and running quickly.

We have been using Parcelhub since the very early days of our business, where they were the only company to be patient with our very low rate of daily parcels in the beginning, whilst we built up (over 3 years) to where we are now where we send out over 200 per day. Their account management is excellent and have been with us every step of the way, and created a bespoke service for us that is vital to the success of our business. All couriers will have issues with some deliveries, it is impossible to get them all right - not one courier has a 100% success rate, it is unrealistic to expect that in our opinion. We have found that they deal with the odd delivery issue very well. Not to mention the price for the service is fantastic, and second to none in the industry. Would definitely recommend to other businesses.

Having had a good relationship with our previous courier, I was loathed to change. However, having had several conversations with Leigh I was assured I had no need to haver reservations. A few months later everything has been working smoothly and I am more than happy with the overall experience.