I'm very grateful to the agent Roniel. M for helping me book the flight I need. He is very enthusiastic and serious about his work, very efficient, give him five stars.

Aurora is a very good agent. She was very diligent helping us find the best deal.

I received help from IRIS today and she really knows her way around airlines. She very quickly found an affordable flight for us! Thank you IRIS,

RAAVI patiently searched for good deal tickets! I am very satisfied with her service.　Thank you!

If there was an option to say that WE WILL NEVER BOok with OVago again I, would choose that ! The worst customer service ever. Writing this bec. We needed help with a name addition and were willing to pay $100 for the reissuing of the ticket but they refuse to saying the airline would not allow it even when I told them that I called the airline myself and they said the third party needs to make the name change . Since this was an international flight and there were two airlines involved, I called both and got the same answer and told Ovago that but they refuse to listen and were adamant that they couldn’t do it even when I said we had get the airline on a conference call. At this time , I’m waiting to see if we can make our international flight .

THE WORST DECISION I EVER MADE WAS BOOKING WITH OVAGO. In September we booked a flight to Bali for a friend’s wedding on Singapore Airlines which left Las Vegas at 6pm for San Francisco to catch our flight to Singapore and transfer to Denpasar. On Feb 9 they changed the time of the Alaskan Airlines flight and never told us OR rebooked my wife on our new 12:30 flight so even if we HAD known, there would have been an issue. I checked the spam folder and there were no emails outside of the booking confirmation. When we called for help, they said talk to the airlines and took ZERO accountability for their mistake. We spent 4 desperate hours on the phone and Singapore airlines stepped up and booked us on a United flight that arrived 20 min earlier than our original September flight AND waived the fee to transfer to a different carrier. Had Singapore Airlines not stepped up we would have lost a lot of money on a hotel room and Ovago couldn’t have cared less. To the Ovago representative who’s reading this, we booked using my wife’s email so this is a real review and nothing in your reply is going to make any difference unless you completely refund our first flight that you screwed up. Any apologetic response should only be seen by other review seekers as a pandering attempt to look empathetic when you clearly didn’t care at all over the phone the day of our flight. So either refund my ticket and I will update my review or don’t contact me at all, because you’ll be wasting both of our time and you’ve certainly done enough of that already.

Amari helped me quickly and very efficiently find a trip to exchange my original flight booking. They were professional and kind. Thank you!

Greyson was my rep and did an outstanding job in finding my a great price for my trip. Will be using Ovago again!

Greyson is helpful, knowledgeable, prompt, and friendly. I recommend him to others.

Lena was very helpful and did a great job helping find what we were looking for, and we found a good deal too!