Had worked with a very good travel agent - Amari. Very satisfied with the interactions and follow-up. Was able to get tickets and good prices.

My experience was great because I had a really good agent, Greyson. He helped me find a good flight at a reasonable price. He was patient, listened to me, answered questions and stayed with me the whole time. It was all in all a really good experience!

Great travel site with very helpful agent Greyson in chatroom. Greyson went over and beyond to help me find the best multi trip flight at a lower prices on the days I wanted. Ovago is my new "GOTO" site for all travel bookings

We booked flights in October, 2023, through Ovago to fly Alaska and Air NZ. It is now March, 2024. I have received NO notifications of flight changes from Ovago. I have checked my flights a few times before now and saw no changes. When I went in 5 days before the flight to check the status, flights had changed. NO notification to me. We now have a 30 minute connection at SFO from Domestic to International terminal. (What could go wrong?) On the trip home, they have us landing at first connection at 1 pm, and our connection leaving at 11 a.m. that morning, 3 hours BEFORE we land. At first, I was impressed with their quick response through the chat. They presented a new schedule. It was not nearly as good as our original, but I accepted it immediately because it was at least workable. 3 days later, we still have not had our update posted. After multiple chats, they have asked (again) for another 10-12 hours for them to continue to "send messages" to the carrier. WHAT?! I asked that they pick up the phone and get this worked out. They say they cannot talk to anyone, they just wait patiently for a message from the airline. This is a huge trip for us to New Zealand. We paid to upgrade our seats. Our tickets are non refundable. We are meeting a tour group the morning after we arrive, so we have very little flexibility. Lesson learned. I am normally an understanding person and I try to give a company the benefit of the doubt. I will never EVER use Ovago again. I used Ovago after using Google Flights to find our least expensive flight deal, then it suggested Ovago. Lesson learned. We are stressed and disappointed. When we are this close to taking off and it has been 3 days (we are supposed to fly day after tomorrow) their response should be that they will up-line this issue and resolve it immediately, not that they will continue to "exchange messages and wait for a response from the airline." Also, if by some slim chance we actually get to successfully fly, they have the wrong birthdate for my travel companion. For some reason it's displaying my birthdate for us both. They told me they fixed it, but it is still saying the wrong date. A ticket displaying the wrong birth date is a big deal when you are flying, especially internationally if your id doesn't match your ticket. I am a very unsatisfied customer.

Booking, # O902B8C I’ve booked a flight with these guys from Charlotte to Munich . flight got canceled last moments, due to the strike in Germany .so i expect a full refund ,I paid $120 for a seat , that I never got back, and $20 short for the ticket ,was told this it’s nonrefundable taxes, But the airlines company assured me that should’ve gotten a full refund ,go figure.

WOW! Customer support, pleasure to deal with Amari at Ovango, excellent communication and delivery of airline tickets, despite issues from my Credit card company, Amari worked it out with the excellent support from her team members! Very impressed, will certainly use this service! Thank you.

They havent reimbirsed the money they have owed us for months!! Incredible lack of commitment to their customers. Dont trust them

This agent(Riona) didn’t not leave enough information on the voicemail and then continuously tried to upsell services like trip protection and preferred seats when I expressly informed on an email that I am not interested. And on top tried to get referrals and future business after this poor interaction. Please train your agents better.

The misinformed me during the booking process! They said they would refund the fee that is incorrectly added but never did. Dealing with customer care in another country has been horrendous. Completely unprofessional.

Cara helped me with the best option for my India trip