Me habían cambiado de número de vuelo y Fidel me ayudó

Kyra was great!

Great help to complete my booking and other details. Thanks Chester

Elvis has been kind and helpful throughout. I appreciate it a lot.

Xander was very helpful in finding me the cheapest flight that met my needs and assured I was fully satisfied. It made getting the flight a bit easier and booking was done with confidence. Thank you!

Gia was helpful with finding me a good flight

I was lucky to be helped by Theo. Theo is knowledgeable, quick to respond, he helped me find the best fight possible for my trip! I am so grateful! Thanks Theo!

The issue was not resolved yet but a request has been raised.

They took my money but didn't ticket my trip in time. They seemed confused about why that was and bumped me between different departments for hours, said they would call within a limited timeframe and did not, etc. Ended up having to buy the same flights from another provider, who ticketed within an hour when Ovago had taken days. I've now requested a refund and they claim that's going to take 2-4 weeks with a 2 week minimum, even though refunds are processed way faster with other companies. I'd only advice to use Ovago if you have plenty of time before your trip - but the service is so bad that I don't think I'll ever use them again.

Gerald is awesome, very easy to work...best customer experience