It takes some time before the call gets connected.How many minutes can $10 give me for calls to Nigeria from Los Angeles? I call mobile numbers.

VIP is not saving my purpose

Your app is not easy to navigate. Your service is excellent. Make the web instructipns very intuitive and flowing so that users can navigate without requiring help

Excellent service

Customer service is not much help. Issue still not resolved. And you make it difficult to cancel your service on purpose. I will tell my Social media followers to stay away from VIP. Thanks

Very straightforward, card does not expire, i.e. credit (balance) does not get lost after some time or by not using it. Costumer service great, polite, clear. Recommend.

Excellent service, friendly staff.

Dont know what you are doing

I couldn't use it. I requested assistance and no one is willing to assist...not even replying to my request

I had been a VIP customer for around 8 years. Overall the service had been okay till today. I have never had worse customer service in my life. I called wanting to re-credit my mother-in-laws account. I was on my lunch break, so I had limited time. After several minutes of questions about myself and being asked for everything but a DNA sample. Again, this re-credit was not for my account, and I had her phone number, name, etc. All I wanted to do was give them money, but apparently they didn't want it. The last straw was when he asked for the name of her phone provider. What DIFFERENCE does this make!!! By this time I was irritated and asked why he needed to know. At which time he hung up. I didn’t bother to call back. I deleted my account and will recommend that all my family and friends do the same. There are many other companies out there that offer very competitive rates and hopefully better customer service, which won’t be difficult.