I called for assistance in making an emergency call to Kenya on 08/14 and it took exactly 1hr 04 minutes to get assistance including the reps hanging up on me not once, not twice but thrice!!!! The 1st rep had zero attention to detail. She asked to confirm my number and she would repeat a totally different number twice. When she finally hang up on me in the middle of the process, I decided to try again but t the 2nd rep was no different; annoying back and forth and then hanging up on me too after I requested to speak to a supervisor who she said was busy and wou look d call me later. I reiterated that I was trying to make an emergency call and if no one could help, I asked if the credit I had just added to my account could be reimbursed so that I could try another provider but I got the run around again. I finally decided to figure it out and I made my call. I was very disappointed...PERIOD!!!

So far it's good, but it could be better if one can make calls directly from the vip app, than putting the number every time one call

So far so good. I trouble with one person who said she was not hearing me. But I could her perfectly. Perhaps her background was noisy.

VIP Communications is an excellent service but the international calls are rather faint.I wish they could improve on that.The customer care staff are very professional and courteous.

The most wonderful service for communication..thank u VIP

Great service

Excellent customer service, someone is always there to answer questions not like other phone cards companies. I love it, was introduced to me by my sister I did not regret it. I also love, that they will email you your balance so you can add money. Love it!!!

Economical and clear communication

I've been using VIP comn4just a few weeks now - called overseas three times with good clear, audible connection each time - so far, so good & the pricing have been quite reasonable, IMO.

Bad service and too complicated. I called customers service several times , it's still same problem. My calls wouldn't go through.