ExciteOSA with mild sleep apnea
Got diagnosed with mild obstructive sleep apnea last year. Along with CPAP, I've also been doing myofunctional exercises to strengthen my throat muscles. I added ExciteOSA to my list of routines to reduce my AHI to manageable levels when sleeping. Took me a few nights to get used to the device and slowly ramped up the intensity level.
Observation from spouse of snorer
I'm writing this review based on the success I see with my wife who has been using this device for the past year and a half. Prior to using this she was a snorer, and often loudly even though she was diagnosed with mild sleep apnea. It didn't take long for her to adjust to using this device and I would now say that even though she does snore, it is not as often and not as loud. Overall, I would say she has improved by at least 75%.
Amazing Customer Service
Amazing customer service! I am still in the 12 week period of using the device. Results seem to be favorable (per my husband). The customer service I have received is amazing. I had questions about my device, they were quick to answer and rectify the problem. I have been working with an exceptional customer service representitive named Jennifer M. She has helped with 2 questions. If the device is as good as the customer service, then it is a huge win.
Amazing customer service
As a healthcare worker, I needed to call signifier at two different occasions, with some queries. First time I spoke to Shawn and second time I spoke to Keith. I was really impressed with both their welcoming tone, understanding, knowledge of the product. I found it to be very consistent approach so I am assuming that customer service training at Signifier must be similar for everyone working there. I felt welcome. I could feel their presence during the conversation as if they are hearing me out and care about finding a solution for me. So excellent job Shawn and Keith. I am sure customers who interact with you guys, must be happy and satisfied with your kind and caring service. Regarding eXciteOSA (the product), I hear great stuff from my patients and most are happy and satisfied.
Using the eXcite device my snoring has…
Using the eXcite device my snoring has been significantly reduced according to my sleeping partner. I used to keep her awake most nights, but now not nearly as much. Pleased with the results.
The device itself did not work for me but still five stars
The device itself did not work for me, because of the root cause of my OSA perhaps. Whilst disappointing for myself its not the fault of the company or device. We are all different and they do not claim to resolve 100%. No medical treatment can. I am leaving a 5 star review though because the customer support and experience was fantastic. Issues I raised were dealt with promptly and to above expectations. Specifically I would call our Tony Jupp in the UK, who is perhaps one of the best examples of customer support/care you can find in a company.
Has improved snoring - great customer service
The customer service is amazing. They are so dedicated to patient adherence - checking in if you're not using the device/app daily which I think is fantastic. After using the device for 6 weeks, there is a definite improvement in the snoring. With continued use, we hope to see an improvement in the level of deep sleep also. Overall very happy with the results so far.
Kind courteous staff
Kind courteous staff. Kristin is the best.
I love this machine mouth piece
I love this machine mouth piece. My sleep has been great. I can now sleep on my stomach any my husband says I do not snore. It is well worth the money and time. I tried the sleep apnea machine and didn't see any results.
Overall results and good customer…
Overall results and good customer service. I began using the mouthpiece for my initial therapy in June and am now onto the maintenance schedule. The device and app that is associated with it is easy to use and helpful with reminders. When I have had any questions or concerns, the online chat service has been more than helpful, convenient and immediate. The device and therapy itself seems to have worked in reducing my mild sleep apnea episodes. Nice to have an alternative to the traditional treatment.