excellent customer service

I liked that Totallandlords got back to me. I also felt that the agent Kayleigh fully understood what I was after and handled everything quickly in a very professional and friendly manner. Since I had mentioned that my phone only works on WhatsApp I would have preferred a follow up email rather than her leaving a voice message that wouldn’t get through to me. Our entire conversation was via email why not to notify me about changes… My dislikes: reading through the document I saw a typo but chose to have a think about what to do. I decided to ignore it it as I didn’t want to risk delays. Then I was faced with an expired link as I am only allowed to click on a link once. This is the most annoying mechanism I’ve ever come across as I’m used to checking my emails on my phone to revisit tasks once I’m at home. Expiry after 24 hours would be acceptable. The support service did deal with my enquiry about the link but didn’t fix the issue. I had to contact them twice. I would give more stars if there wasn’t this link restriction.

Helpful staff

Satisfactory conduct by the staff. Good business etiquette.

I was dealt with by Andrew. He was very polite,courteous and professional . He provided me with a good quotation and I took my landlord insurance with them. Thank you very much Andrew and Total Landlord insurance. A.Ditta

Requesting insurance cover for Landlord's rented property was highly intuitive, very straightforward & successful! The online forms were excellent with only one minor, temporary glitch. All the relevant documents were available within minutes. Trying to get a quote and purchase a policy with a competitor was tedious, time-consuming and failed. I'll stick with Total Landlord Insurance!

Answered phone call quickly, knew what they were doing spoke clearly and were pleasant

Very professional and tailored to needs

Is the patience and understanding of the customer advisor.

Very straightforward talking to people with knowledge