Services are pathetic. I ordered a bed in August 2023 it was out of stock and told me that i will get in 2 months. After 2.5 months got a call that bed has arrived but they delivered part of bed and after one month still waiting for remaining parts of the bed. Its really bad . So its being 4 months still not get ful fledged bed.

Purchased from Tepperman's and had a great experience overall. The one thing I want to point out if the delivery times were quite long. Too Long. It was recommended I use laborhutt if i wanted to get my couch the same day, and that was a game changer. The customer experience was also great.

I purchased fridge 3 weeks ago and three times was wrong size then second was fridge was badly damaged and third time they send wrong model . No more buying from this store !!!!!!🤮🤮🤮🤮🤮

I notice that companies like to ask you for a review before the merchandise has even been delivered this is why i dont! I ordered a couch power on sale nice good price but when i get it and start sitting on it there is a really bad smell from what i dont know but if i weere to try and describe it smelled like dirty stink socks eww! i have sprayed it with fabreeze at east 4 times now and it might be starting to dissipate finally ill give it another couple of days i did raise my concern with their main site but of course not a single reply or awknowledgement its almost like they dont care so to say the leaset i am pissed with this company they should have at least tried to compensate me in some way for the cost and anguish i had to deal with regarding a big stinky couch they sent me shame on them

Purchased sofa(Brentwood) zipper comes apart and guess what it’s not covered.11/2 year old. Zucorahome warranty worthless.

Sylvester and his partner were friendly, efficient, and fast! Very good workers!

I had a very good experience with Rhonda at Teppermans home furnishings Chatham.

i have a samsung fridge that is not working and warrenty wont help this sucks

I recently purchased a new tv from Tepperman’s in London ON. I brought the tv home, turned it on to this screen ( pic 1) When the power is off there is no indication the screen is broken, it is a perfectly black flawless glass( pic 2). I contacted Tepperman’s about getting a replacement and was informed it had to go through a review process before it could be replaced. As this seemed to me a very straight forward return, I was quite surprised by this. I was told to send in pics of the tv from all angles and the sides of the box. I quickly replied with the required pics and waited for a response. After calling daily for 5 days, I was finally told my tv wouid not be replaced as Tepperman’s Customer Care (manager Krista), determined the fractured internal LCD screen was caused by impact created by me. I inquired how I could break an internal screen without fracturing the external screen. Of course, there was no response to this very logical question. My next step was to speak directly to the store manager at Tepperman’s. On Friday July 28, Amar was the manager on duty. After speaking to him briefly and realizing I was going to get the same response I informed him I was recording our conversation. He would no longer speak to me and hung up. Since that conversation, I have gone into the store to speak with the manager Joshua Millar. As of the date of todays post I am still in possession of a broken tv, with no resolution in site. Like all of us, I work hard for my money. I spend 12 hours a day as a nurse taking care of others and at the end of my day I come home and like to decompress for a few hours, before heading to bed to start again the next day. I am outraged that instead of being allowed that downtime to relax, I am fighting with a family owned business to replace a tv. This is their written promise: “Tepperman’s is committed to ensuring you have a positive shopping experience and enjoy your new purchase. With our satisfaction guarantee, you can be confident the new products you purchase are in great condition.�• We will repair or exchange products with concealed damage on merchandise picked up” Do not be fooled, they do not stand behind this promise. It is all words to make consumers feel at ease, to spend their hard-earned money and never worry that if they buy a damaged product they will be stuck with it. I am writing this to warn anyone thinking of buying from Tepperman’s in London Ontario, think twice before buying from here.

UPDATE: Tepperman's response below so far is just words with no substance. I am still waiting for a response and despite multiple requests and promises to "keep me updated", no one has ever reached out. Shameful. I purchased 2 leather recliners for ~$5000 in June 2023. We were told the batteries would last "200-250" cycles, which is the equivalent of ~2 months. The batteries are only lasting 2 days before they need recharging. We brought this to Tepperman's attention immediately via Jessica Labadie, and received confirmation the batteries should last 200-250 cycles from the manufacturer. I have not heard back from anyone since despite a half dozen emails asking for a status. Customer Support is non-existent and I will do my best to share this experience with a broader community.