4 hour slot for appointments not acceptable, especially when cancelled after 2 hours. No name or ID given for assessor - this is a safety issue, especially with a long time window. No ready point of contact with Vibrant or assessor. To cap it all, mistakes made on assessment which affect EPC rating.

The person completing the assessment was very polite, introduced himself clearly and conducted the assessment extremely fast with no hindrance at all

Excellent service. Easy booking system. Lovely man that did my EPC. Highly recommend.

Quick and friendly

The assessor was extremely professional and very thorough. We had a pleasing outcome as our EPC improved from a D to B due to the home improvements we’d already done. However, the report has given us options to reach an A rating. This is a great service

Very friendly lady

Technician was very professional and carried out our EPC survey quickly and efficiently.

Very friendly and kept informed on the day of arrival of times etc.

He phoned to tell me when he would arrive and also very helpful and explaining different things Very happy with the service

On time, super polite, efficient.